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Support ICS update on i9100. Contacts not responding - please help

Discussion in 'Android Devices' started by ChicagoSammo, Apr 29, 2012.

  1. ChicagoSammo

    ChicagoSammo Newbie
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    My phone updated itself to ICS over wifi yesterday (rather than via Kies through a PC).
    After the phone restarted my contacts app no longer works. It hangs for a while and then I get a "Contacts is not responding" error message.
    Has anyone else had this happen to them?
    Anyone know of a resolution?
    The only thing Samsung help desk could advise is a reset back to factory settings.
    If I do that I will lose all of my data/photo's/apps etc but I did regularly back up my phone so is it as simple as resetting the phone and then restoring all my apps/photo's/data etc?
    Any help or advice would be gratefully received.
     

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  2. GG1

    GG1 Well-Known Member
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    Clearing data in contacts storage might help. Menu/settings/applications/contacts storage/clear data.
    Make sure you have a back up of your contacts first. I don't know if it will fix your issue but that's what I would try personally.

    I always wipe/restore after upgrading to avoid issues.
     
    auzaar and ChicagoSammo like this.
  3. ChicagoSammo

    ChicagoSammo Newbie
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    Thanks GG1, that seems to have done the trick.
     
  4. auzaar

    auzaar Lurker
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    Thanks it fixed my problem also, is there any open ticket known bug for it? It seems a pretty major bug, my phone and contact were not responding and that make a smart phone dumb
     

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