I wanted to share my story with everyone. Ainol-Novo; if I were you, I would not buy from them. I made that mistake, and now I am out of $400. I placed an order online for their Ainol-Novo Firewire tablet. I also purchased a dongle, which they said I would need for the tablet. The tablet arrived without the dongle. OK, no problem. That would have been OK. But, the box itself was flat, torn and re-taped. I email Ainol-Novo to report it, and asked that they provide me with a return address so that I could ship it back to them. I received a response five days later, in which they told me to "keep trying to work with it. Please be patient". You could not work with it; you couldn't even turn it on. We exchanged 4 other emails, before they relented and gave me the address. I sent the package on it's way. It was supposed to take 3-5 days for the tablet to reach them in China. Since then, I have been trying to get a response from them, however, they have ignored my emails, completely. I met another customer who was having the same problem, and when she threatened to sue, they said "go ahead; maybe you won't get your refund for six months to a year". I am shocked. This is supposed to be a reputable company, and this is how they treat their customers? I paid $277 for the tablet, and $56 for the dongle. I certainly am not rich, and needed my money back. I am slowly filing complaints with the Chinese government, but it does take a long time to get a response. They know this, which gives them the upper hand, so that they can refund your money when they get good and ready. If I were you, and you just have to order one of their tablets, pray that it is not damaged when it arrives. Otherwise, you will not see the hundreds of dollars you've paid to them. OR, you can order their tablets through uPlay Tablets. Their address is About. Their warehouse is located in the states. I wish I had known that!