If you are having eris issues, you might want to turn it in for another. I have struggled since day one with the 100% awake issue plus numerous other including some widgets not working, not being able to switch between T9 and ABC in the compact QWERTY keyboard etc. Then thursday i stopped receiving text messages. Trouble shoot etc. for a while then finally turned my phone in for a new one today. All of the sudden...SMS awake issue is gone, keyboards work better and other minor stuff works great. Bluetooth issues no longer an issue etc. I clearly had a bad phone....those experience some of the above should try a new one. I am not back to being a fan of the Eris again.