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Tips If you're new to sprint (Re: Your bill)

Discussion in 'Android Devices' started by cmanbrazil, May 27, 2010.

  1. cmanbrazil

    cmanbrazil Well-Known Member
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    I just looked at my Sprint bill, and it was $760. As a seasoned nextel/sprint customer, I have learned not to panic. Looking at the bill, and reading some threads about credits and so forth, I thought there should be a thread about being a sprint customer. Many on here are leaving other networks to come to Sprint, and I think you should know as much about managing your bills and plans as you do the evo. Your decision to switch to Sprint for many is a two year commitment, and how you navigate your contract, can save you more money than the full price of the evo.

    Navigating your bill: I think most cell phone companies make cell bills unnecessarily difficult, so that lazy people like me will just pay the bill, or get lost in the confusion when we call asking about it, and just begrudgingly pay the bill. Truthfully, if sprint didn't charge me so much more than they should have, I would have just paid an extra $20 and not thought about it.

    I put my mother and wife on a 3000 minute shared plan. I expected the retail price of this with a 10% discount for being an member of a credit union -if your not a member, find one and start an account. So my bill with tax and all of those other junk fees phone protection plan, etc. should be around $185. My bill was $290. If i tried to explain it to you, I would get banned for having the longest thread in history. So in short, they charged me incorrectly for lines, downloads, forgotten discounts, activation fees, etc.

    Through conversation, my bill for usage went down from $290 to $165 plus the junk fees. I save at least $100 in one conversation.

    Rate Plan & activation fees: The 10% discount on my plan is almost $20 a month, which equals $240 a year, and $480 over the length of the contract.

    However, the sprint store in their zeal to sell me the new phones and plans, offered me a better discount, because they told me my bill would be around $165 for the three lines. Well, there was something in my bill that reflected that. However, the sprint person on the phone could not figure out. The rep quoted me around $162 a month before fees. So I made them put this in my notes and i asked for their employee number. I put this in an email to myself so I wouldn't lose it. I was then transferred to another department above hers to get activation and another fee for an old line removed. I ask this person to verify my plan amount, after we did the other fees. As no surprise to me, it was higher than the quote from the last employee. The person on the phone tried to tell me it was a simple mistake and my bill would be higher. I stated I was quoted the price and wouldn't pay more. After a few minutes on hold, I was given an extra $10 a month off.

    To make a long story a little shorter. An hour or so on the phone with Sprint will save me around $740 over the retail two year contract price for the shared three lines with 3000 minutes.

    It is my hope that others will share their experiences and help new comers navigate the company which you will have to work with to use your great new cell phone.

    I'm sorry it is long, but this is a very abbreviated explanation of the difficult dance we have to do with Sprint to get the best service and plans for our phones.
     

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    davehries, ruger, B-Ran and 4 others like this.
  2. Rigmaster

    Rigmaster Android Expert
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    I will be checking my bills thoroughly, as always, when I move from ATT to Sprint. Had a similar experience at every phone upgrade with ATT, and the excuse was always that we can't sync up discounts because of the timing. Always laughed at them because my response has always been "you can charge immediately but it takes longer to issue credits, discounts, and refunds." Sounds like Sprint has a little bit of that issue too.
     
  3. cmanbrazil

    cmanbrazil Well-Known Member
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    Spent another 45 min on the phone with sprint today. If you get a family plan, all of the charges can be really confusing. I just spent another 45 min on the phone today, still clarifying the bill above. When you get your new phone, please create your online account, and review the pdf version of your bill. It has all of your charges in detail. If you have any problems, I suggest calling as many times as you need to get it clarified. In the end, it always works out, but Sprint can really get over on people that are lazy
     
  4. SprintFun

    SprintFun Android Expert
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    cman, is it ok if I move this to the Tips & Tricks section and edit the title a bit for clarity?
     
  5. cmanbrazil

    cmanbrazil Well-Known Member
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    no problem, thanks for letting me know.
     
  6. unplugged1

    unplugged1 Android Enthusiast
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    One good idea is to put Sprint customer service on your speed dial. You will use it often....
     
  7. Nem_Zero

    Nem_Zero Well-Known Member
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    Well ..I mean.. it is "*2" on your sprint phone .. that's pretty fast in itself.
     
  8. unplugged1

    unplugged1 Android Enthusiast
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    Ha, ha.... No, I meant on your landline (for those that still have them). The landline comes in handy when your phone doesn't work....
     
  9. Nem_Zero

    Nem_Zero Well-Known Member
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    oohhhh lol
     
  10. Kelmar

    Kelmar Done by choice
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    Done :)
     
  11. bluehaze013

    bluehaze013 Well-Known Member
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    Having to spend hours on end in order to get the pricing you were promised does not sound very encoruaging to me :/

    I hate having to call any customer service so if I am having to call Sprint every month to fix my bill I will be cancelling my plan in no short order and heading back to T-Mobile, EVO or not!
     
  12. unplugged1

    unplugged1 Android Enthusiast
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    No, you usually don't have to spend that long, that often. But you do get some strange bills every so often. I just put my phone on speaker (and listen to the world's worst hold music) and jump on when they answer eventually. It's a bit of a pain, but I think it's worth it. On the other hand, many don't.

    I think most of us customers get used to calling every few months on some issue. This is especially true if you have kids on the contract. Kids tend to buy something and it ends up being a recurring monthly fee, and you gotta call to cancel the thing and get a refund. LOL.
     
  13. bluehaze013

    bluehaze013 Well-Known Member
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    This is really disappointing to hear :/ I have been setup on T-Mobile my bill gets automatically paid every month and the amount is always the same so I don't have to worry about it. I like being hasslefree but it seems like I won't be able to setup any kind of automatic payment with Sprint if this is the case. I truly hope your case is an anomally and not the norm :/
     
  14. unplugged1

    unplugged1 Android Enthusiast
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    Ah, well, you have been lucky with T-Mobile. I remember many years ago when I was with AT&T, and I changed the billing on my plan. The dumb CSR at AT&T incorrectly input the plan, and I was charged PER MINUTE rather than a mulit-minute plan. My next bill was something like $350. I had auto payment and it went immediately out of my bank account. I called AT&T and the CSR told me that they couldn't issue a refund; they would just credit my bill for the next three months. He suggested that auto-pay was the wrong thing to have and I have never used it since with any carrier.
     
  15. SprintFun

    SprintFun Android Expert
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    My bill is the same every month and I have it set up to autopay - never had any issue. I don't see why this would change with my Evo. So his case (or maybe mine lol) may be an anomaly.
     
  16. unplugged1

    unplugged1 Android Enthusiast
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    I think that IF you don't have kids on the plan and IF you don't change plans or extras and stay away from purchasing ring tones or music (don't get me started on that), you will be okay.

    Once you get started changing things or purchasing things, there is room for mistakes on Sprints part. And, of course, you never know what the kids are going to fudge up.
     
  17. SprintFun

    SprintFun Android Expert
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    Yea, I'm just on the simple everything plan by myself, so there's really not much room for error :D
     
  18. thearch1tect

    thearch1tect Newbie
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    Agree with the OP 100%

    And the frustration level isn't too bad as long as you talk to the CSR in a patient and calm manner .. saying please and thank you goes a long way as well and has helped me get some added discounts in the past because I wasn't screaming and yelling at them for effing up my bill
     
  19. ImmaSlave4U

    ImmaSlave4U Android Enthusiast
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    I haven't had an issue with my bill in 3-4 years.
     
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