Trying to help a friend and I only have limited info. Boo. She has an i110 Illusion that will power on, but only to show that it has low power (she said 10% or lower) and then it just goes black. She has to pull the battery in order try to power it back on again. She's tried a new battery and charger, hasn't done any root work and has tried taking it to a local support center where they did a factory reset with no change. Thoughts or direction? Any other info that might help you, help me, help her?