Did you go to the Devices and Printers options and installed the driver?
I used to have the problem, but fixed it.

 

Is yours 32-bit or 64-bit. Mine didn't fix with that way, I did a diff way, which I forgot, and worked.
HTC should def. make win7 drivers for us. And I support you on "its 2009 FFS! i should just plug in my phone and it works instantly".

 

Glad you finally had success. IMO it's inexcusable to release an updated application several weeks after Windows 7 shipped without the requisite drivers. The framework was available to hardware manufacturers months in advance, and most of them had Win7 drivers available before the OS launched.

Mind you, even having Windows 7 drivers is no guarantee of hassle-free hardware installation. Yes Saitek, I'm talking about you!

 

Agree'd. Someone needs to inform them about it.

 

OK... Just open HTC Sync on your pc then plug your phone to your pc. Finally just slide down the notifications barre on your phone and activate htc sync ...

 

+1

 

In fact every tutorials tell you to install htc sync with vista drivers and to plug your phone but they just miss to tell you about the activation on the phone. It was the trigger for me ^^

 

None of this helps when the installation won't complete correctly though, which was the reason for this thread.

 

Nice one jimeller youve made my day Thnx mate
You'll never walk alone.

 

That method (in the link) requires an install onto a vista machine and then copying some of those files. For those without vista, what's the workaround?
My hero is seen by win 7, and I can mount it and copy files to/from it, but htc sync just won't connect...

Pete

 

I dont want to be rude but come on the workaround and files you need are in the first results in google :/
My tip was for those who searched well but didn't figure out they had to activate it on the phone...

 

Ive tried everything mentioned in this thread and more. It still doesn't work for me.

 

Once you go Mac, you never go back. Everything works!

 

HTC Sync on Mac....oh wait

 

Did you install the latest version (v2.0.8) of HTC Sync? I tested it a few days ago on a freshly-installed Windows 7 32-bit and the drivers were correctly copied and installed. It's still borked for users of the 64-bit OS though.

 

Yes, I've installed 2.08, but it won't connect. Although, as previously stated, my computer sees the hero when I mount it to transfer files manually.

To the guy in France who did not mean to be rude, I took your suggestion and tried those files, but they did not make it work either.

Pete

 

What flavour of Win7 are you running Pete, x32 or x64?

 

32, though my processor is 64, so I was considering switching. Would that make a difference here?

Truthfully, though, it's not all that important to me that the sync works. The only reason for my trying initially to do it was so my wife could use outlook to send out our Christmas cards. Ultimately, I accomplished the same thing using a third party program (free trial) of companionlink, which got all our contacts into outlook from google. I figure eventually we'll get the sync to work - at least hopefully before next Christmas - and we'll be able to sync properly. companionlinks' trial is only good for about 2 weeks, I think!

(good product, by the way, Companionlink. I highly recommend it, it worked very well and even sync'd our contacts' photos).

Pete

 

Not to HTC Sync, that's for sure. For general use though, it's the mutt's nuts. Photoshop loves having 8GB of memory to play with.

Anyway, back to the problem...

Take a look in C:\Program Files\HTC\HTC Driver and let me know if there's a Driver Files folder inside and what (if any) the contents are, will you?

 

im on windows 7 starter and it wont work arghhhhhhhhhhhhhhhhhh!!