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I'm having a problem with my Nexus One 'it stucks/shuts down Randomly!'

Discussion in 'Android Devices' started by aqeelooo, Feb 16, 2011.

  1. aqeelooo

    aqeelooo Lurker
    Thread Starter

    I'm new here, and I'd like some help.
    Sometimes, my phone stucks. and/or shuts down. Like I'm doing something sometimes it stucks I lock it and when I try to unlock it. The screen stays black. I let the device as it is for a while. Then Try to unlock it again in 10 minutes, doesnt work. Only solution is to remove the battery and put it again.
    I'm afraid this action is damaging my phone 'putting in and out the battery' for three or four times a day. It's really annoying.
    I don't know if it's a program that's causing all this. I ran AVG on it and everything seems fine.
    Sometimes the screen stucks and then goes back to normal after 10 - 20 secs and sometimes it doesnt even go back to normal stays as it is. STUCK, if I let it open. the phone starts to get HOTTER and HOTTER so only thing I can do is remove the battery and put it in again.
    I put my phone alot in the USB, I let it there for alot of time. I don't usuallly charge it normally with the battery-charger.
    I hope I get some answers. Thank you :)


  2. Rusty

    Rusty Android Expert

    Wipe it
  3. lunatic59

    lunatic59 Moderati ergo sum

    Time for a factory reset.
  4. Talderon

    Talderon Android Expert

    Agree. Wipe, but use soft toilet paper. :p
  5. killaskezo

    killaskezo Newbie

    Send it in...mine was doing that but then I sent it in got a new one and every thifng is perfect
  6. aqeelooo

    aqeelooo Lurker
    Thread Starter

    Hahaha funny ;)
  7. aqeelooo

    aqeelooo Lurker
    Thread Starter

    Tried that didn't help :thinking:
    Even though I reinstalled the programs/games I had before.
    I think one of the apps I have is causing all this trouble
  8. aqeelooo

    aqeelooo Lurker
    Thread Starter

    Hahaha funny too :rolleyes:
  9. aqeelooo

    aqeelooo Lurker
    Thread Starter

    How am I supposed to send it in if I'm living outside the U.S. :thinking:
    I bought it from Google's Official site, and It doesnt come with a warranty
  10. Hook

    Hook Ever since DU... ;-)

    Sure you have a warranty. In the US it is 12 Months. In the European Union I think it is 24 months. HTC handles warranty repairs. You may need your original invoice that was emailed to you when you purchased. Contact HTC for your region.

    If you bought it in the US (to a US address), I believe you would contact US HTC which might require shipping to TX, but they might be able toi arrange for you to use a more local regional repair facility.

    This isn't from experience, mind you, but how it should work.
  11. techdaring

    techdaring Well-Known Member

    I got the issue like you and have try many ways such as reset, reinstall rom, but it didn't help. Just send it back to HTC and tell them to fix it.
  12. Roze

    Roze Hiding behind a mystery

    If you bought it within the warranty time frame, then just send it in and ask them to send you a new Nexus One. It might be a refurb if it's the AT&T model though. If you are doing an exchange, they will charge to your credit card the market value of the phone until they receive the broken one you sent in. At that point they reverse the charge. I belive that's still the warranty process. Or you can just wait the 2-3 weeks for them to fix your phone if you don't want to be charged to your credit card.

    Anyways moved your thread to the support subforum

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