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Support I'm having trouble setting up my Mail app.

Discussion in 'Android Devices' started by quinnygoth, Jan 4, 2013.

  1. quinnygoth

    quinnygoth Newbie
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    Hello everybody.

    I got the Galaxy S3 for christmas. It's my first ever smart phone; I've been rocking a Nokia 3310 up until now :D

    I'm having trouble setting up the Mail app. I put my email and password in and the phone says I'm using an incorrect user name or password, even though they are both definitely correct.

    Does anybody know what's wrong?

    Thanks
     

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  2. RoadSuper

    RoadSuper Well-Known Member
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    Maybe you are putting in the login information for an account but the phone thinks you are entering your information for another email service, like maybe you're putting in your yahoo information but the phone thinks you are wanting to use gmail, or something.
     
  3. andy9l

    andy9l Well-Known Member
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    Christ that's a bit of a jump?!

    What email service are you using - i.e. what is the end part of your email, e.g. @gmail.com?
     
  4. quinnygoth

    quinnygoth Newbie
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    The end of my email is "@mail.com" (not @gmail.com)

    My Samsung account was set up with this email. I have a gmail account too but I don't want to use it anymore.

    Thanks for your help so far.
     
  5. andy9l

    andy9l Well-Known Member
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    Looks like you need to be signed up to your email provider's premium service to get IMAP/POP3 access to your account - which is silly. I'd recommend leaving them for someone more reputable, like GMail. Have your emails forwarded to your new GMail account...if they'll let you do that.

    I setup a test account, and got this:

    [​IMG]
     
  6. quinnygoth

    quinnygoth Newbie
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    Oh wow.

    Thanks for that.

    Looks like I'm stuck with Gmail after all!
     

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