As I'd posted before my screen broke on my Incredible and I contacted Asurion to get a replacement. Of course they are out of stock BUT I asked to get the Droid X instead of waiting for the Incredible since there is not even a date they can give me when they will get them back in. They refused and said I could get an Eris but not an X because it is NOT a comparable model it would be an UPGRADE. I laughed and asked her how that is possible. They have the same OS, the same processor, almost EVERYTHING is the same except for the screen size which is actually a negative for me. She said that the X is not even on the list from Verizon and that Verizon will likely NOT put it on a list for replacement for at least 2 months. She offered me to take the Eris again and again I refused. I asked who I needed to call at Verizon to get it put on that list she said there is no one to call. All I could do is take an Eris and they'd close my claim. Again I refused and she hung up after telling me my claim will remain open until I get an Incredible. I then contacted Verizon and talked to a CSR who was shocked to hear that Asurion was out of stock of the Incredible since the back order is only on new phones and Asurion should have plenty of refurbished models. She contacted them for me and found out they are actually out but she said there is no reason why they should not be able to replace my phone with the X it IS a comparable model to the Incredible. She put me on hold again, and AGAIN they refused to send me an X saying it was an upgrade. I asked her why and she said it is because they were brand new (release date) and that it will take a while for them to get some in that were not working properly and refurbish them. I asked to talk to who she was talking to and she put me through. Same story again. I asked to talk to a supervisor who was CLEARLY aggravated that I wanted to talk to her. She said the same thing when I asked to talk to he supervisor she said OK, put me on hold for 35 minutes THEN after waiting 35 minutes . . . she picked up the phone and HUNG UP ON ME! I am now using my Dare and I have to say I HATE IT. I have no other recourse that I can tell. Anyone know anything I can do?