Hi - just got my new Hero yesterday and spent last night setting it up. I pull e-mail from my home e-mail server (an Excito Bubba) via IMAP, and had settings that worked flawlessly with my old HTC Tyntyn 2. I entered these these into the Hero and although the device 'accepted' them it's not downloading any e-mail. I've searched through all the settings including how many and how frequently to download e-mail and all seems ok. It's really frustrating as it should be so simple. I've also tried a simple pop3 account that I have with lineone and no joy in setting that one up either. I called Orange tech support but they couldn't help either and I don't really want to return the phone. I have also tried a factory reset a few times and re-entered the settings via the wizard and manually but still no joy. Any ideas?