1. Download our Official Android App: Forums for Android!

Important: Don't believe htc's website

Discussion in 'Android Devices' started by phnar, Jun 2, 2010.

  1. phnar

    phnar Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    14
    Joined:
    May 24, 2010

    May 24, 2010
    14
    0
    15
    I followed the advice on this page of HTC's website:

    HTC Desire - Backing up phone data

    i.e. that when performing a factory reset, that SMS messages would be restored.

    So, I factory restarted my phone and waited for my texts to reappear. When they didn't, I phoned HTC.

    It turns out that they accept that the information on their website is false. I've lost 3 years' worth of text messages and am absolutely furious.

    I wanted to try and make sure as few people as possible suffer the same problem.
     

    Advertisement

  2. nx1977

    nx1977 Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    2,421
    Joined:
    Feb 8, 2010

    Feb 8, 2010
    2,421
    174
    163
    UK
    Just reimport them from the file you used to get them on the desire - as the desire's not been out for 3 years yet. ;)
     
  3. Anthony1

    Anthony1 Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    399
    Joined:
    Jan 5, 2010

    Jan 5, 2010
    399
    45
    43
    Luton UK
    Why on Earth would you want to keep three years worth of text messages? :thinking:
     
  4. Yenzehn

    Yenzehn Android Enthusiast
    Rank:
    None
    Points:
    53
    Posts:
    262
    Joined:
    Mar 1, 2010

    Mar 1, 2010
    262
    58
    53
    Does it matter? The fact is that the user was misinformed about something important.
     
  5. Anthony1

    Anthony1 Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    399
    Joined:
    Jan 5, 2010

    Jan 5, 2010
    399
    45
    43
    Luton UK
    I'd imagine that many questions asked on internet forums don't matter, but we ask them anyway because of natural Human curiosity.

    Should we run all our questions through you first to filter out the ones you deem to be unimportant?
     
  6. Dreckly

    Dreckly Newbie
    Rank:
    None
    Points:
    16
    Posts:
    24
    Joined:
    May 7, 2010

    May 7, 2010
    24
    2
    16

    I would suggest that they are of sentimental value?

    As suggested above can you not just reimport them again :)
     
  7. lekky

    lekky Lover
    Rank:
    None
    Points:
    313
    Posts:
    5,250
    Joined:
    Oct 29, 2009

    wow, there is quite a bit of incorrect info on the HTC site, for example their helpful guide on how to change the lockscreen wallpaper...

    Can you not take any further action, because if you keep them they must be important and it is HTC's fault they are gone. I'd begin with sending a written letter of complain together with an email. Physical letter is most important though.
     
  8. phnar

    phnar Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    14
    Joined:
    May 24, 2010

    May 24, 2010
    14
    0
    15
    Thanks for the responses (well, some of them).

    I feared I had deleted the file that had allowed me to move them from my G1 to the Desire. Fortunately, I hadn't. So I've only lost 3 weeks' worth of messages. However, since I got engaged to my girlfriend in that period, I have lost of messages that did carry sentimental value.

    I'm annoyed that I didn't use SMS Backup & Restore as I had previously but, call me naive, when the manufacturer of the handset tells you something, I believe them.

    Anyway, as Yenzehn quite rightly pointed out, I posted this not to moan but rather in the hope that other people don't follow the same instructions.
     
  9. Carbonangel

    Carbonangel Newbie
    Rank:
    None
    Points:
    35
    Posts:
    18
    Joined:
    Apr 6, 2010

    Apr 6, 2010
    18
    0
    35
    Telecos Engineer
  10. Pryomancer

    Pryomancer Android Enthusiast
    Rank:
    None
    Points:
    98
    Posts:
    673
    Joined:
    Mar 29, 2010

    Mar 29, 2010
    673
    57
    98
    Student
    Southampton, England
    What a heartfelt response.
     
  11. nx1977

    nx1977 Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    2,421
    Joined:
    Feb 8, 2010

    Feb 8, 2010
    2,421
    174
    163
    UK
    If data is that sensitive, the moral is always that you can never have too many backups.
     
  12. phnar

    phnar Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    14
    Joined:
    May 24, 2010

    May 24, 2010
    14
    0
    15
    True true....

    O2's bluebook has come to my rescue, so all my messages are saved online. Forgot I'd signed up for that; glad I did.

    @lekky - I will write to HTC to make a formal complaint. It's unacceptable really for a company to be passing out such dodgy information about one of its own products.

    @Carbonangel - you sound very intelligent.
     
Tags:

Share This Page

Loading...