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Support Inc. 3G connection temporary fix

Discussion in 'Android Devices' started by al_dizzle419, Apr 30, 2010.

  1. al_dizzle419

    al_dizzle419 Lurker
    Thread Starter

    Apr 27, 2010
    I work as an indirect agent for verizon and recieved this email from my rep yesterday....

    To all employees:
    We are having instances where customers who have recently activate their New Incredible will not have a valid data connection.
    The symptoms will be no connection when using the browser, setting up gmail through the device, etc.
    Customers who have purchased the device through the internet, telesales, or even our retail location might inquire as to the lack of functionality.
    THERE IS NOTHING WRONG WITH THE HANDSET, make sure that we are making money on our transactions, not only by driving DAPC but also limiting our device returns by understanding the issue.
    ISSUE: The reason this is happening is that the existing device was not powered off when the ESN change was completed. The data connection has essentially hung up on the old device.
    INTERIM SOLUTION: We are working on getting out to all of you the official resolution so you have a step by step guide on how to fix your customers issues. Here is what you can do now to solve the issue;*
    -Change the esn back to the original device, then power it off and change the ESN back to the new Incredible. The new device should be reset and *228 re- performed..


  2. rhippler

    rhippler Well-Known Member

    Apr 25, 2010
    I had this issue but they did not have to do the swap back to the old phone part. got the issue fixed in about 10 min. maybe I had a extra good tech rep on the phone. :)
  3. JustWiseman

    JustWiseman Newbie

    Apr 10, 2010
    Wireless Sales
    Orange County, CA
    This happened to me and I fixed it simply by turning off the "Mobile Network" connection, letting it sit for a few minutes, then turning it back on. Within a few minutes, I was back up and running.

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