I work as an indirect agent for verizon and recieved this email from my rep yesterday.... To all employees: We are having instances where customers who have recently activate their New Incredible will not have a valid data connection. The symptoms will be no connection when using the browser, setting up gmail through the device, etc. Customers who have purchased the device through the internet, telesales, or even our retail location might inquire as to the lack of functionality. THERE IS NOTHING WRONG WITH THE HANDSET, make sure that we are making money on our transactions, not only by driving DAPC but also limiting our device returns by understanding the issue. ISSUE: The reason this is happening is that the existing device was not powered off when the ESN change was completed. The data connection has essentially hung up on the old device. INTERIM SOLUTION: We are working on getting out to all of you the official resolution so you have a step by step guide on how to fix your customers issues. Here is what you can do now to solve the issue;* -Change the esn back to the original device, then power it off and change the ESN back to the new Incredible. The new device should be reset and *228 re- performed..