1. Download our Official Android App: Forums for Android!

Incoming Call Turns Phone Off!

Discussion in 'Android Devices' started by Toddney3491, Jun 14, 2019.

  1. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    Over the past few weeks, I've had up to 80% of incoming calls turn my phone completely off before I could answer the call or capture the incoming number. I've done a soft reset which seems to improve things for a short time, but the problem persists. Has anyone else experienced this problem, and if so, how did you deal with it?
     

    Advertisement

  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member
    Rank:
     #8
    Points:
    2,468
    Posts:
    24,666
    Joined:
    Aug 9, 2010

    Aug 9, 2010
    24,666
    19,049
    2,468
    Spacecorp Test Pilot
    Dimension Jumping
    Have you had it shut down under any other circumstances? Noticed anything else unusual (e.g. it getting hot)? And is it a controlled shutdown (with shutdown messages/animations), or does it just turn off?

    My first instinct is "hardware fault", e.g. something can't handle the increased power drain of setting up the call and it trips off. But that's just a guess, and there may possibly be a less serious cause.
     
    ocnbrze likes this.
  3. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    Good questions, but it doesn't shut down unexpectedly in any other situation and doesn't run hot. It generally rings no more than twice and immediately shuts down. There is nothing controlled about the shutdown, it is instantaneous. Occasionally I will get a voicemail on the call and it seems that is what happens to the caller...The call is treated as an unanswered call. Thanks for reaching out, I appreciate your thoughts.
     
  4. Dannydet

    Dannydet Extreme Android User
    Rank:
     #23
    Points:
    918
    Posts:
    5,247
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    5,247
    3,389
    918
    Male
    Graphics Manager / Sales
    USA
    Are you using a call blocker?
     
    ocnbrze likes this.
  5. bcrichster

    bcrichster ROMinator
    Moderator
    Rank:
     #20
    Points:
    1,063
    Posts:
    7,067
    Joined:
    Jan 23, 2013

    Jan 23, 2013
    7,067
    5,636
    1,063
    Male
    Electrical, Electronics
    Florida
    Sounds like a hardware defect involving the proximity sensor, or possibly janky software involving proximity
     
    ocnbrze and Dannydet like this.
  6. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    That's a good question, but no I'm not using a call blocker.
     
  7. Davdi

    Davdi Android Expert
    Rank:
     #72
    Points:
    253
    Posts:
    1,219
    Joined:
    Jul 4, 2012

    Jul 4, 2012
    1,219
    653
    253
    Semi-retired developer
    The Shire
    What's the phone, and what version of Android? Also, have you tried a Factory Data Reset?
     
    Dannydet and ocnbrze like this.
  8. Xavier Black

    Xavier Black Android Enthusiast
    Rank:
     #111
    Points:
    133
    Posts:
    637
    Joined:
    Sep 21, 2015

    Sep 21, 2015
    637
    228
    133
    Male
    Texas
    You might have downloaded a bad behaving app previously before all your problems stared..to me it sounds like a bad written app messing your whole system up..
    Try to figure which could be the culprit..
    I was having the same exact problem in my Note4 for a whole month..two nights ago I finally was able to figure it was TASKER..since I was running a very older version of the app..except that it was turning my phone off at all the times..not just when receiving a phone call..

    I know it can be very frustrating..I was about to ask in here..but I like to figure thinks out my way..you know
     
    seVer and ocnbrze like this.
  9. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
    Rank:
     #6
    Points:
    3,033
    Posts:
    26,880
    Joined:
    May 13, 2010

    May 13, 2010
    26,880
    16,822
    3,033
    Male
    being a flashaholic sponsor, helping others gettin
    los angeles
    seVer and Xavier Black like this.
  10. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    27,310
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    27,310
    16,723
    3,238
    Teachaaa
    Jinan, China
    If it were a older phone, I'd immediately suspect a duff battery. But S9 is quite recent, and may still be under warranty.
     
    ocnbrze likes this.
  11. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
     
  12. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    Thanks, I've been uninstalling the latest apps to see if that isolates the problem...So far no change.
     
    ocnbrze likes this.
  13. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    Thanks, it's less than a year old so I'll check
     
    ocnbrze likes this.
  14. Xavier Black

    Xavier Black Android Enthusiast
    Rank:
     #111
    Points:
    133
    Posts:
    637
    Joined:
    Sep 21, 2015

    Sep 21, 2015
    637
    228
    133
    Male
    Texas
    Ok..here's the thing..one of the itself random reboot episode issues I had with this same Note4..I had that problem fixed by taken it to a guy who worked on it's MicroProcessor..that's the main source of those massive reboots..this issue was well known to affect almost all Note4's around the globe..I'm thinking you might be facing the same situation..

    If I were you I would take the phone to some dude in your area..there's people very capasitaded to work on it..I spent $25 to fix it..
     
  15. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    Great idea and one I hadn't thought of! Thanks.
     
    ocnbrze likes this.
  16. Toddney3491

    Toddney3491 Lurker
    Thread Starter
    Rank:
    None
    Points:
    6
    Posts:
    8
    Joined:
    Jun 13, 2019

    Jun 13, 2019
    8
    5
    6
    I did a soft reset and uninstalled the last 5 apps I added. So far everything is working well. I will gradually add an app at a time to try and isolate the culprit!
     
    seVer and ocnbrze like this.
  17. Xavier Black

    Xavier Black Android Enthusiast
    Rank:
     #111
    Points:
    133
    Posts:
    637
    Joined:
    Sep 21, 2015

    Sep 21, 2015
    637
    228
    133
    Male
    Texas
    I'm glad I was able to help you.
     
    ocnbrze likes this.
  18. Betty Roberts

    Betty Roberts Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jul 19, 2019

    Jul 19, 2019
    1
    0
    5
    Had exact problem and took all the steps you did. My dropped calls turned out to be i needed a new SIM card because old one damaged somehow. No dropped calls since the new card.
     

Share This Page

Loading...