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Support incredible doesn't ring when phone asleep (not powered off)

Discussion in 'Android Devices' started by rt2, May 4, 2010.

  1. rt2

    rt2 Active Member
    Thread Starter
    15

    Apr 8, 2010
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    Yet another example of a question from someone feeling a bit "dim".

    My Incredible rings when there's a visible screen. When the screen darkens and phone enters sleep after , in my case 1 minute of non-use, any calls coming in do not ring through. Voicemail picks them up....but there is no indication that I have an incoming call unless I wake the phone up and check the upper left hand menu for the voicemail icon.

    This can't be set up right. When the phone is asleep (dark screen) but not powered off, there has got to be a setting that lets calls ring through and awaken the phone so it can be answered. Right?

    What have I missed?
     

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  2. rt2

    rt2 Active Member
    Thread Starter
    15

    Apr 8, 2010
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    Am I the only person that has this problem?

    Is this "normal" ?

    This s would mean that the phone would need to be fully active for the phone to ring. Is this is correct, then what's the point of dimming the screen and putting the phone to sleep or in standby mode?
     
  3. paimon.soror

    paimon.soror Well-Known Member
    73

    Apr 29, 2010
    413
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    Software Engineer
    Vernon, CT
    That is definately not normal. I am a new android user so I cant really say if thats an option, but my phone did not experience this behavior out of the box. If no one else comments you may want to consider an exchange, and test the new phone out at the store before you leave
     
  4. bsdbytes

    bsdbytes Active Member
    16

    Oct 13, 2009
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    I had this happen to me once but I have not been able to reproduce it. The only thing I've done that might have made a difference is I performed a factory restore.
     
  5. rt2

    rt2 Active Member
    Thread Starter
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    Apr 8, 2010
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    Thanks all for your suggestions.

    Solved my problem by doing a soft reset (remove / replace battery) to my phone.

    Relieved that I didn't have to try the hard rest since I've just gotten everything set up the way I wanted it.

    Thanks again for the suggestions.
     
  6. Kimandrews123

    Kimandrews123 New Member
    5

    Apr 26, 2011
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    I am having the same problem. I got my phone in November and the problems started either late December or early January. How do you remove/replace the battery?
     
  7. iowabowtech

    iowabowtech root@android:/ #
    1,493

    May 2, 2010
    12,169
    8,667
    1,493
    Making the Establishment nervous
    Iowa|USA
    There's a very narrow slot at the bottom of the phone about 1/2" long. Insert fingernail and gently pry the rear half of the case off to expose the battery. Pry out the battery, leave out for a minute or so, then replace battery and rear cover.
     
  8. jes0212

    jes0212 Well-Known Member
    56

    May 21, 2010
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    Female
    Upstate NY
    At times, mine does the same thing.. I blame it on the service at my house but it even happens at the college campus. Anyone think it could possibly be a software issue as well?
     
  9. jeminar

    jeminar New Member
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    Aug 3, 2011
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    I had this issue: I regularly swap SIMs and had both SIMs set up as APNs. As soon as I made sure that only the APN settings for my SIM were in place, the problem went away.

    Hope it doesn't come back.
     

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