Verizon/Incredible customers: What was your process for a phone defect covered under warranty past the 30 day return policy? I was transferred to a 3rd party repair department and they said I would need to send in my phone for evaluation leaving me without one for weeks. I need my phone and don't have a backup phone. Was anyone successful in getting a warranty replacement without having to send in their phone first? Did you do it via phone or go into Verizon? Thanks.