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General Incredible Warranty Process - Please share your experience

Discussion in 'Android Devices' started by jamor, Feb 23, 2011.

  1. jamor

    jamor Android Expert
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    Planet Earth
    Verizon/Incredible customers:

    What was your process for a phone defect covered under warranty past the 30 day return policy?

    I was transferred to a 3rd party repair department and they said I would need to send in my phone for evaluation leaving me without one for weeks.

    I need my phone and don't have a backup phone.

    Was anyone successful in getting a warranty replacement without having to send in their phone first?

    Did you do it via phone or go into Verizon?

    Thanks.
     

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  2. ikadakimas

    ikadakimas Member
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    jamor, as long as you bring in your phone to a 'corporate' verizon store with a tech you should be fine. They will take a look at your phone to see if it is a defect. If so, they will usually send you a phone first w/overnight shipping free of charge to you. After you receive a phone they will give you a pre-paid FedEx postage to return your defect phone. Just don't forget your SD card. Good luck
     
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  3. jamor

    jamor Android Expert
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    Okay I finally got a hold of a helpful Verizon Representative.

    Great news. I'm being sent a new replacement and then I send in my old one in their pre-paid box it comes in.

    For anyone wondering - if you need to do a warranty replacement - do it with Verizon - NOT HTC. HTC requires you to send in your phone for evaluation and Verizon sends you a phone right away.
     
  4. matab14

    matab14 Member
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    Same experience here x 6.....lol.....Knock on wood #6 has been performing well though. Only disadvantage is you get Certified Re manufactured Like new replacement vs Brand new when dealing with Verizon.....
     
  5. ikadakimas

    ikadakimas Member
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    Although Verizon can offer a brand new device as a replacement... that is not always the case. Verizon too can replace with re-furbished (certified like new) devices too.
     
  6. ACD168

    ACD168 Android Expert
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    lol I've done this about 6 times with my Inc. and another 5 with my Eris. glad to see you got it fixed
     
  7. lamoglinsgal

    lamoglinsgal Android Expert
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    Good deal. I was originally told the same, about going through HTC, who then wanted me to go third-party and I could be out a phone for several weeks. I finally got a level-headed CS from VZW who sent me a replacement the next day. She said actually, it could've been something like seven weeks to get my phone back through the third-party.
     
  8. zerocool79346

    zerocool79346 Android Expert
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    Lol and I've done it 3 with the incredible and 3 with the eris. Good luck op, refurbs are hit and miss
     
  9. 5BB5

    5BB5 Lurker
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    I've had every phone I have ever had replaced by Verizon. Sometimes more than once. Except for the LG Dare, that thing was solid and simple. Allways a smooth operation, the replacement that is.
     

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