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intermittent problem with keypad disappearing during phone calls

Discussion in 'Android Devices' started by greenbergman, Jan 14, 2016.

  1. greenbergman

    greenbergman Lurker
    Thread Starter

    If I need to use the keypad after a call has connected, such as for "press one for English" type of usage, the keypad often disappears quickly without even enough time to press that number. This problem started just recently and is intermittent.

    Thank you for assistance.
     



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  2. 52stevedo

    52stevedo Newbie

    I was having almost the same problem.

    My screen would black out during calls.I also could not turn on blue tooth.

    I went to my local best buy .They have a dedicated samsung rep .
    Its free and he fixed it by downloading some software.
     
    #2 52stevedo, Jan 17, 2016
    Last edited: Jan 17, 2016
  3. greenbergman

    greenbergman Lurker
    Thread Starter

    An update: it seems to happen if I tilt the phone slightly and not when I hold it steady.
     

Samsung Galaxy S5 Forum

The Samsung Galaxy S5 release date was April 2014. Features and Specs include a 5.1" inch screen, 16MP camera, 2GB RAM, Snapdragon 801 processor, and 2800mAh battery.

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