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INTERNAL MEMORY ISSUE

Discussion in 'Android Devices' started by HARIS PV, May 26, 2017.

  1. HARIS PV

    HARIS PV Lurker
    Thread Starter

    I have Samsung Galaxy J7 PRIME. As it has 16GB internal memory but it only shows that it has 1.83GB of TOTAL device memory. I am not talking about the memory that is free after using some of the space. This is the max memory that it is showing. I have tried resetting to factory settings and erasing everything. Also, I cleared cache and dump logs. Nothing have helped me yet. isn't it? Under settings > storage > device memory [Total space = 1.83 GB]. The problem arises when I install few of the applications and it starts showing that you are running out of storage. I don't understand what it is showing only that much space.
     



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  2. mikedt

    mikedt 你好

  3. HARIS PV

    HARIS PV Lurker
    Thread Starter

    OOOOPS. I BOUGHT IT FROM UAE
     
  4. HARIS PV

    HARIS PV Lurker
    Thread Starter

  5. thomasmora

    thomasmora Lurker

    I have same problem, Android show 30GB of 32.
    But when connecting to computer it's showing 1.62GB of total capacity.

    Storage truth show 1.5 on /system and 1.7 on /data

    Knowing this problem, how can format or replace internal memory.
    All suggestions are welcome.
     

    Attached Files:

  6. mikedt

    mikedt 你好

    From the pics, like the OP, I suspect you got a phoney phone. You can't do anything about it yourself, except for returning it, taking legal action against the seller for deception, etc.

    In the first pic, it looks like what you're seeing from the phone itself is completely wrong, as the fake firmware has been doctored. Storage Truth and your computer are showing the correct amounts.
     
    #6 mikedt, Jun 25, 2017
    Last edited: Jun 25, 2017

Samsung Galaxy J7 Prime Forum

The Samsung Galaxy J7 Prime release date was September 2016. Features and Specs include a 5.5" inch screen, 13MP camera, 3GB RAM, Exynos 7870 Octa processor, and 3300mAh battery.

September 2016
Release Date
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