Internet 3G not working after update


I recently updated my Alcatel One Touch Pop C1 with original version 4.2.2 (Jelly Bean) to version 5.0.1 Lollipop without problems, until I noticed that the cell phone did not pick up 3G Internet, only GSM (Edge) which is very Slow. After some research I tried to solve the problem by forcing the cell phone to use 3G internet only (WCDMA only) using the code * # * # 4636 # * # * but whenever I do this, my cell phone loses the network signal ).

When I used the previous version on android I used the internet 3G without problems!

Can someone help me to solve my problem!


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Extreme Android User
I would drop in at your friendly carrier's Retail store and have them reflash the phone and double check the SIM. In my case, the SIM card was corrupted and they gave me a new one. And, it was working fine until I updated the OS OTA...

that cured my phone's lack of 4g, which is the same type problem you have now loosing 3g