Help internet

[janice914]

I'm not sure what's going on, but here's the issue. It seems there is no connection to get to the internet, play words with friends, get email etc. My phone service with Virgin Mobile is still active, I checked. I can make phone calls, phone works for the offline things. Last night I turned on the WIFI from home and then could do all the online things. Does anyone have any ideas what the problem might be? Thanks.

 

[Daigoro]

did you try turning it off and on again?

you can also try going into Airplane mode and then turning Airplane mode off again. sometimes that helps restart the mobile data connection.

 

[janice914]

I tried both - airplane mode on then off, also turned phone completely off and then back on.

 

[Dark One]

Do you have a 3g icon in the status bar next to the clock and battery indicator?

 

[janice914]

Yes, it has the 3G with the up and down arrows above it. Then I have the bars to the right of it, short to tall. This is where usually some of them are green. Haven't seen a green one all day. I did a couple of app updates (yahoo mail I think was the only one), but that was a few days ago, before this problem started. I think this issue started yesterday evening.

 

[Dark One]

White means you're not connected to google's servers. I've noticed that when it's white I have dial-up speeds or no data connection at all. Rebooting usually fixes it for me. Somebody said that signing in to google talk will fix it but I have no idea if that's true.

 

[janice914]

Now resolved. After a 71 minute call to Virgin Mobile, which did not fix the issue, the rep was forwarding it with great urgency and said I would get a phone call. 30 minutes later, the phone was 'making music'. Notifications were coming in and everything was back to normal. Still waiting on the call back from Virgin Mobile. But, at least it was 'fixed'. First time in 3 years that I have had an issue, so I guess I can't complain. Thanks to all and Happy Holidays to everyone.

 

[Artine]

Now resolved. After a 71 minute call to Virgin Mobile, which did not fix the issue, the rep was forwarding it with great urgency and said I would get a phone call. 30 minutes later, the phone was 'making music'. Notifications were coming in and everything was back to normal. Still waiting on the call back from Virgin Mobile. But, at least it was 'fixed'. First time in 3 years that I have had an issue, so I guess I can't complain. Thanks to all and Happy Holidays to everyone.

IIRC, this happened to at least one other person (I think MacFett, actually). Virgin Mobile screwed up on their side, and once they rectified it, your phone was golden.

 

[snorge]

My data and wifi connections seem to lock or something. I have to toggle them off/on to get them working again. Is this normal with this phone?

Edit: Data is staying enabled now but seems like it needs an app to keep using the connection.