1. Download our Official Android App: Forums for Android!

Support Invalid IMEI after Factory Reset.

Discussion in 'Android Devices' started by hurray, Dec 28, 2012.

  1. hurray

    hurray Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    5
    Joined:
    Dec 28, 2012

    Dec 28, 2012
    5
    0
    5
    I recently did a factory reset on my HTC one x and now I cannot make or receive calls. I get Invalid IMEI error message. I dialed *#06# and got "IMEI Invalid." Under settings>Status, I get "unknown" under IMEI.
    My Anroid version is 4.1.5.
     

    Advertisement

  2. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator
    Rank:
     #6
    Points:
    3,118
    Posts:
    28,555
    Joined:
    Sep 10, 2010

    Sep 10, 2010
    28,555
    21,996
    3,118
    Male
    Next to you
    Welcome hurray!

    I moved your thread here so other folks with your device can help you out!
    I hope this helps you:D
     
  3. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    Is that definitely your Android version or a typo? 4.1.2 was the last 4.1.x as far as I'm aware.

    Are you running a custom ROM of some sort?
     
  4. hurray

    hurray Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    5
    Joined:
    Dec 28, 2012

    Dec 28, 2012
    5
    0
    5
    Yes, my android version under Settings>About Phone says 4.1.5.

    I bought this phone on ebay. It is a used phone. The guy had the same provider as mine. So I put the SIM and the phone was working fine. Then I did a factory reset as I wanted to get rid of all the applications the guys had installed.
    But now I cannot make or recieve calls.
     
  5. TarekElsakka

    TarekElsakka Well-Known Member
    Rank:
    None
    Points:
    53
    Posts:
    230
    Joined:
    Oct 28, 2012

    Oct 28, 2012
    230
    79
    53
    Male
    University Junior
    Cairo, Egypt
    4.1.5? Are you sure that's a real HTC One X and not a replica of some sort? I've seen a couple of people here post about issues and then discover it's not even a real HTC One X.
     
    El Presidente likes this.
  6. hurray

    hurray Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    5
    Joined:
    Dec 28, 2012

    Dec 28, 2012
    5
    0
    5
    Under settings>About Phone


    Model number: HTC ONE X
    Android version: 4.1.5
    Baseband version: HTC ONE X 201206010808
    Kernerl version: HTC ONE X 4.1.5

    Is IMEI number marked anywhere on the phone?
     
  7. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    Can you download CID Getter and let me know if [ro.product.model], [ro.product.name] & [ro.product.manufacturer] are HTC One X, endeavouru/evita & HTC respectively.

    As Tarek has suggested, it looks like you've been sold a fake, sorry :(
     
  8. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator
    Rank:
     #6
    Points:
    3,118
    Posts:
    28,555
    Joined:
    Sep 10, 2010

    Sep 10, 2010
    28,555
    21,996
    3,118
    Male
    Next to you
    Sorry to butt-in here, but that app will read, what, the build.prop? Just curious is all. thanks :)
     
  9. Rxpert83

    Rxpert83 Dr. Feelgood
    Rank:
     #12
    Points:
    1,953
    Posts:
    17,940
    Joined:
    Aug 30, 2011

    Aug 30, 2011
    17,940
    13,151
    1,953
    Male
    Graduate Student
    MN
    Personally, I would try to get a refund immediately.

    There is no android 4.1.5

    Something strange is going on with that device
     
  10. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    I believe so, yeah. So if the fakers have been clever, it may display the correct info. :eek:
     
    Mikestony likes this.
  11. Rxpert83

    Rxpert83 Dr. Feelgood
    Rank:
     #12
    Points:
    1,953
    Posts:
    17,940
    Joined:
    Aug 30, 2011

    Aug 30, 2011
    17,940
    13,151
    1,953
    Male
    Graduate Student
    MN
    They didn't do to well if they messed up the Android version :eek:
     
  12. hurray

    hurray Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    5
    Joined:
    Dec 28, 2012

    Dec 28, 2012
    5
    0
    5
    Ok, I downloaded CID Getter and here's the info:

    [ro.product.model]: HTC One X
    [ro.product.name]: HTC One X
    [ro.product.manufacturer]: HTC

    Looks like the phone is original HTC. It was working fine until yesterday. I tried to be a smart ass and deleted all the apps that was on the phone by doing a factory reset. Now I insert my SIM and it says Invalid IMEI.
     
  13. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    No, your product name should be Endeavour or Evita. Also the Android and kernel versions from the about phone screen aren't real either.

    If that was advertised as a One X and not a clone, you need to contact the seller ASAP. Do you have a link to where it was bought from so we can take a look?
     
  14. hurray

    hurray Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    5
    Joined:
    Dec 28, 2012

    Dec 28, 2012
    5
    0
    5
    It was my christmas gift from a relative. He bought it on ebay. It was used.
    So even if it is a clone, why would I get Invalid IMEI after a factory reset whereas it was working fine previously.
     
  15. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    No idea, sorry. I've no clue as to what the deal is with the software on cloned phones. The IMEI is supposed to be hard coded in to the firmware on the phone and untouchable.

    Could well be the network has recognised it as a clone and blocked the IMEI, but I couldn't say that was actually the case with any degree of certainty.
     
  16. Prakashbalaji

    Prakashbalaji Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jan 24, 2013

    Jan 24, 2013
    1
    0
    5
    hi bro.. i have htc one x.. after reset my imei became invalid. iam afraid that it could be fake piece. as you said in the forum i downloaded CID getter the results are..
    [ro.product.model]:HTC One X
    [ro.product.name]:endeavoru
    [ro.product.manufacturer]:HTC
    is it a genuine product? ... please help me bro i dont even have warranty ..:(
     
  17. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    Rank:
     #5
    Points:
    3,118
    Posts:
    31,504
    Joined:
    Jan 3, 2011

    Jan 3, 2011
    31,504
    22,915
    3,118
    Scotland
    Hi Prakashbalaji, as I mentioned in the post above, the IMEI is supposed to be hard coded into the phones firmware, a factory reset shouln't touch it.

    What's the software/baseband/kernel info from your About Phone screen.

    Your phone should come with at least a 1 year warranty as standard btw.
     
    Rxpert83 likes this.
  18. nsopchak

    nsopchak Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Feb 26, 2013

    Feb 26, 2013
    1
    0
    5
    I bought a Samsung Note 2 on craigslist that is having the exact same problem, I downloaded CID Getter:

    [ro.product.model]:GT-N7100
    [ro.product.name]:t03gzs
    [ro.product.manufacturer]:samsung

    Software- Android Version 4.1.1
    Baseband- N7100XXALIE
    Kernel- 3.0.31-178067

    Thanks for your help guys,
    Nick
     
Tags:

Share This Page

Loading...