Hi guys. I live in the Missouri City area of Texas, right next to Houston. I've had this issue for almost 2 weeks now. I'm not able to use my 3g at all. My 4g however, works just fine, though that connection is on and off. The 3g icon with the up and down arrows lights up for all of a second then grey out. Also three or four out of the five bars are filled. When I go to sprint zone to try and diagnose it, my voice connection is lit up green and working. If I'm connected to 3g the data circle shows up red, and I get the message, "...device appears to be working properly but the network is not responding." If I'm connected to 4g the data circle is green and working with the message, "...data connection (4g) is working correctly". That's when it shows that a PRL update is available. When I try to update my PRL I get the error code: 1012. So I've been going in circles. I called Sprint and they said towers in my area were down and they were "working on it." For 2 weeks now. Could I be having this issue because I rooted my phone? I had this issue a few days after I did. If it has nothing to do with being rooted, do I then need to unroot and go to a Sprint store for help?