Hi, new user, but I've been following the forum for a couple months now. I received my phone yesterday and I've been playing with it for some time now. Everything seemed to run fine, great phone btw until I decided to test out its call quality (it is a phone afterall). I was shocked to find out that the incoming voice coming out of the ear piece sounded very muffled and tinny. My previous phone, Samsung Rogue, sounded much clearer and louder. Also, the person in the receiving end told me it picks up lot of the windy background noise, although I was in my room with low noise level. 75 percent of the time, the phone has hard time picking up the person's voice, to the point it's almost unusable. I use it on Ohio State campus area, and never had problem like this before. Is my phone defective? (I would get a defective phone :/ ) Another question, I ordered the phone online; If I wanted to swap out with a different unit can I go into the store to do that, or do I have to do it through online?