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Is sprint charging to replace Evos?

Discussion in 'Android Devices' started by geomens, Oct 26, 2010.

  1. geomens

    geomens Member
    Thread Starter

    I just called Sprint customer service about my rebooting Evo and after a visit to the store and a hard reset that did nothing, they offered to replace it for me but at a cost of $35.00. I have replaced 2 Pres in the past year and not once did I have to pay anything. Is this a new policy? Are the other carriers charging to replace phones under warranty?
     



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  2. No. Thats a hardware defect and is covered under the warranty for free.
     
  3. Mr. Ed

    Mr. Ed Extreme Android User

    Some stores are trying to charge customers a service fee ...sometimes as activation....others as restock. Ultimately it is wrong. Speak with the manager at that location or call cust service
     
  4. Mr. Ed

    Mr. Ed Extreme Android User

    This is for insurance damaged phone repair...not warranty/ defect replacement (from the way I read it and have understood it to be. It has been reported that the stores are charging everyone.....however if one calls the cust service line with a warranty issue a warranty replacement is sent as it should be.
     

HTC EVO 4G Forum

The HTC EVO 4G release date was June 2010. Features and Specs include a 4.3" inch screen, 8MP camera, 512GB RAM, Snapdragon S1 processor, and 1500mAh battery.

June 2010
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