I cant believe that everyone is bashing what I listed as facts to do with my phone, whats really interesting is that samsung said their working on it, they did not say that it would be fixed.
I wouldn't call it "bashing," it's more like offering a counterpoint. No one said that you didn't have problems with your
phone. Keep in mind that many with good, working Vibrants will never visit a forum or if they do, may not post in "problem related threads" so we really cannot say what the ratio of problem phones to phones with no problems is.
The manager of the Tmo store where I purchased my Vibrant stated that Samsung is
working on the GPS issue and other bugs and will fix it
with the 1st update which he said would be due out on or shortly after 9/20/10. It so happens that he owns a Vibrant and has no intention of changing to another model due to any issue.
If you bought a car and you found out that 30% of the model cars like the one that you bought had a problem (lets say a wheel would fall of win you least expected it)and the manufacturer said they were working on it, you would be pissed, especially if you knew that it was a known problem and that they kept selling the car. keep in mind that you paid for a car to work and not work part of the time.
Not a good analogy and others have already pointed out why. Keep in mind the phone comes with a minimum of 14 days "buyer's remorse" up to 30 days in California. Also, if there are serious problems (including GPS) the phone has a 1 year warranty. Tmo will exchange during the warranty period.
If the knew update is suppose to fix all known problems with the phone then all samsung had to say is that these issues would be fixed at such and such a date, but they didn't. you have to ask yourself why? Do you honestly think that samsung would recall all of the phones if it is found that its a hardware issue?
I could just as easily say the opposite but wouldn't be able to have any more certainty than you do. How do you know?
Furthermore, Noonehereyet, an Android Forum Moderator made an excellent point: The (Galaxy S) or Tmo Vibrant is the flagship mobile device in Samsung's lineup
, it would be very short-sighted and irresponsible for them to abandon their top-of-the-line customer base and not keep them happy. As a businessman, I am very aware of long term customer satisfaction. It is much easier and smarter to keep your current customers satisfied and returning than constantly finding and burning new customers - eventually such a company would run out of victims and fail. Personally, FWIW, I don't believe Samsung would operate on a business model that didn't take this into consideration.
I'm looking at facts not pie in the sky. I have tried all of the gps fixes out there and my phones gps works sometimes and has failed to get a fix the last three times, it cant even tell me where I am, most of the time. If I open certain apps the screen will go black and I have to take the battery out just to un-freeze the phone. It has done this on the contacts list twice. the phone has been reset back to factory specs twice now and it will work great for several days and it slowly gets progressively worse. I am sending it back this week and exchanging it for a another phone, I just haven't decided what phone. There is a post from someone who use to work with TM customer service talking about there policies when dealing with phone issues that I think every one should read, its on XDA.
OK you want facts, here you go, you should exchange your phone and here is why:
I have never had a problem with reception or a dropped call since I got the Vibrant on 7/20/10. In fact, in areas where I used to have reception issues the Vibrant has no issues.
My Vibrant will navigate from point A to Point B 100% of the time.
My Vibrant always pinpoints my location with a high degree of accuracy on Google Maps. Sometimes it can take longer than a few seconds but never more than a minute or so.
: Even my dedicated Garmin $300 GPS only unit occasionally takes a minute or more to locate and lock my current location.
My Vibrant has never
locked up or frozen.
I am self employed and use this device all day long for business. I couldn't tolerate a phone that locks up or didn't function at least at or near 100%. I use the device for calls, Internet access, sending and receiving email, texting, navigation, world time, Savvy Shopper, Bar Code Reader, etc. etc.
I signed a new two year contract and paid a couple hundred dollars for this phone, I had full expectations that it would perform and if it had problems they would be resolved in a reasonable amount of time, what is reasonable in this case, one week, two weeks, three weeks? they've know about it for six in a half weeks allready and haven't even given their customers an apology or a date of when to expect these problems to be resolved and they keep selling these phones, and I realize that some of the phones seem to work fine, but allot of them don't, this is not a game of Russian roulette.
I signed a new 2 year contract and didn't pay anything for the phone as it was a customer loyalty deal. However, I had a choice of any device Tmo had to offer. I tried a couple of different offerings before I settled on the Vibrant. Since I wasn't sure I wanted to stick with Tmo, I also looked at Verizon and Sprint. Since I would have to pay for devices from either of those 2 companies my decision was pretty easy since the Epic 4G is not available yet and there is no 4G service yet in Southern California and especially because this device won't be out for several weeks yet. The other factor was the monthly service with Sprint is $20 more per month and Verizon is about $30 more per month.
Tmobile doesn't have anything else I would consider at the moment. Tmobile will exchange the phone if you get one that doesn't work although it wasn't necessary for me.
For the way I use a device it was very simple - Vibrant all the way. The Internet access on this phone is extremely user friendly, far more than anything Tmo offers at present. The large, sharp, crystal clear display is impressive and makes Web access easy and enjoyable.
I empathize with your frustration but urge you to exchange your phone for one that works. Failing that, maybe they will put you into another model if you're still not satisfied. Good luck in your quest for a mobile device you will enjoy!