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Support Is the Triumph a lemon? (brand new, won't charge, buzzes loudly on vibrate)

Discussion in 'Android Devices' started by beepbot, Sep 17, 2011.

  1. beepbot

    beepbot Active Member
    Thread Starter
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    Mar 16, 2011
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    Seeking feedback from other Motorola Triumph (MT) owners on whether this model is a lemon.

    Bought MT at Best Buy. Within two weeks, it wouldn't take a charge. Brought it back to the store and exchanged it today. Brought new MT home, already having major problems:

    Phone won't charge: Just like the old one. I fiddle with the jack, but it only works about a third of the time. Tried several chargers, all work with another phone, MT does not charge reliably with any of them. Plug it in, usually nothing happens.

    Buzzing noise on vibrate: The new MT makes an obnoxious buzzing sound when it vibrates. Previous MT did not. It's very loud, you can hear it from across the room, which rather defeats the purpose of the "vibrate" setting.

    L-o-o-o-n-n-n-g GPS lock times: It regularly takes 3-5 minutes (sometimes more) to get a GPS lock for the Navigator. Carrier is Virgin Mobile, which uses Sprint towers. Having this problem in locations where my old LG Optimus V would get a lock, using the same network, in a matter of seconds.

    Have you experienced these issues? Any other issues? Any info you can share about the Motorola Triumph? I'm trying to decide whether to stick with the Triumph or to look for something else. Any relevant input appreciated. Thanks for your help.
     

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  2. jekyll919

    jekyll919 Well-Known Member
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    Sep 5, 2011
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    Wichita, KS
    Where did you buy the phone? I got mine at Target, and have had it for about two weeks. The only two issues I've noticed are the screen flickering on unlock, the GPS issues (which from what I understand are software based, and hopefully will see an update soon), and the occasional 3G signal drop for no reason (airplane mode cycle fixes this pretty easily). From what I've read, the phones from Target and RadioShack are experiencing as many issues. You may just be having repeated bad luck.
     
  3. Mr_Coffee

    Mr_Coffee Well-Known Member
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    Dec 12, 2010
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    If you are within your return period, bring it back.
    Get another one.
    You guys have 90 days from Target.
     
  4. jekyll919

    jekyll919 Well-Known Member
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    Sep 5, 2011
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    Wichita, KS
    I wouldn't think of taking it back lol. The issues I'm having are annoying at best. The screen flickering isn't a huge deal, and I almost never use the GPS.
     
  5. bludd

    bludd Well-Known Member
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    Jul 18, 2011
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    they need to release another revision of this phone already so i can cash in on my warranty!?
     
  6. stef7

    stef7 Well-Known Member
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    Dec 29, 2010
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    We are all dealing with the GPS lock time issue, at least the time to first fix (TTFF). Hopefully we'll get a SW push that will significantly improve performance there. There are people out there modding their phones and reporting great / super-fast lock times, so... there is much hope.

    However, the vibrate motor should just cause the device to vibrate, not buzz. That won't be fixable via software.

    And with there being difficulty charging the phone, look, that's only likely to get worse. That won't be fixable via software either.

    You need to get a replacement. Don't think twice about it.
     
  7. Bill2099

    Bill2099 Member
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    Sep 5, 2011
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    Too many defective units for it not to be a lemon I also had major issues with the motorola Triumph after 29 days of wanting to slam it against the wall I returned it to Bestbuy for a full refound the deal breaker was the weak signal and having to do a hard reset daily i'm back to ma Dell streak mini it to has issues but much better than that p o s Triumph wish Motorola would fix this phone I would repurchase it 4sure.:mad::mad:
     
  8. beepbot

    beepbot Active Member
    Thread Starter
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    Mar 16, 2011
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    I am now on my FIFTH defective unit. All have had something seriously wrong with them.


    • The first one would not charge at all.
    • The second one made a loud buzzing noise on vibrate.
    • The third one would only charge when the phone was turned OFF.
    • The fourth one apparently had a software problem that made it do what looked like the Android version of the Blue Screen of Death.
    • The fifth one has multiple problems: It makes a clicking noise on vibrate (I know this is a problem, because a few of the other Triumph units did not make this noise). Also, the back button stopped working (when I press it, usually nothing happens). Also, sometimes I get the red "empty battery" screen and it refuses to turn on, even when the battery is full.

    In addition, all of them have had this problem where, during a call, the screen will turn itself on and off whenever I move the phone, sometimes requiring unlock. This is incredibly exasperating when trying to press numbers on the keypad (to navigate a menu) during a call.

    And, as appears to be the case with every Triumph out there, the first GPS lock time is extremely long, several minutes.

    AND it only has Android 2.2.2 (Froyo).

    I paid $300 for this piece of doo-doo! I want anyone who is considering buying a Triumph to be prepared for this nonsense.

    If you're curious about where these lemons are coming from: I live in the northeast United States, my carrier is Virgin Mobile, and I bought my phone at Best Buy.

    I am considering going back to my old LG Optimus V, which was significantly less powerful, with a smaller screen, and crappier features, but which never gave me any trouble.

    I am looking for another phone, seeking suggestions for the best-available Android phones on any prepaid carrier. I'm considering the higher-end Boost Mobile Androids. Know of any comparable options? Thanks very much.
     
  9. In the interest of tidiness, I removed your other thread and inserted the information therein into your most recent post in this thread, beepbot. ;)
     
    beepbot likes this.
  10. Phases

    Phases Community Manager
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    1,503

    Sep 9, 2008
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    My lord! Hope you get this sorted out, I hate to see disappointed Android fans!

    Good luck to ya..
     
    beepbot likes this.
  11. mundane24

    mundane24 Well-Known Member
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    Jul 28, 2011
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    beepbot likes this.
  12. b_randon14

    b_randon14 Well-Known Member
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    Aug 13, 2011
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    Pizza Delivery Driver
    Somerset, KY
    I sent my first one back to vm because the autofocus was nit working. The one they sent me is flawless. Non modded GPS takes less than 20 seconds to lock off a fresh boot. Deal with vm. It took a while but they sent me a whole new phone in box and everything. Vm will exchange any pphone. Deal with them not the store or Motorola!!
     
  13. stef7

    stef7 Well-Known Member
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    Dec 29, 2010
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    b_randon14.

    Would you remove the battery cover and post the date you find on the back of the cover itself. (Mine is 28APR11)

    Would you go into Menu | Settings | About Phone and also post
    a). Android Version (mine is 2.2.2)
    b). Baseband Version (mine is PR5)
    c). Kernel Version (mine is Apps_2.6.32.9-perf)
    d). Software Version (mine is 1010_2_038).

    Thank you.
     
  14. odojoe

    odojoe Well-Known Member
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    Jul 12, 2011
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    Orlando, FL
    Back Cover Date 10 June 2011

    a). Android Version is 2.2.2
    b). Baseband Version is PR5
    c). Kernel Version is Apps_2.6.32.9-perf
    d). Software Version is 1010_2_039
     
  15. piper_

    piper_ Well-Known Member
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    Oct 13, 2011
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    Which date is more important, the one on the battery cover ?
    or the one under the battery itself ?
     
  16. stef7

    stef7 Well-Known Member
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    Dec 29, 2010
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    The date on the battery tells you when the battery was made and is not helpful.random got one where the GPS locks as it should. Maybe the hardware used back in April was defective. My major issue is the GPS but the rebooting is another.
     
  17. EdAndInn

    EdAndInn Well-Known Member
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  18. b_randon14

    b_randon14 Well-Known Member
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    Pizza Delivery Driver
    Somerset, KY
    01 Jun 11 is my date. Software is 039 and everything else will always be the same. Yeah the 038 builds are yge bad ones. Get one from VM itself. Send it back through VM and they will give you a new one that will most likely be a good one!
     
  19. Bukaj

    Bukaj Member
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    Feb 21, 2012
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    I've just received my third replacement and it appears to have a charging issue as well (Ihave three working chargers). I am finishing my first month with Virgin. Anyone know about lemon policies with VM?
     

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