1. Download our Official Android App: Forums for Android!

Support Is there a way to contact Samsung?

Discussion in 'Android Devices' started by droid928, Sep 30, 2010.

  1. droid928

    droid928 Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    49
    Joined:
    May 19, 2010

    May 19, 2010
    49
    6
    16
    Is there a way to contact Samsung and let them know of bugs or hardware issues you come across while using their devices and they can come up with a fix? Yeah I know it probably will be a black hole of complaints that they don't do anything about but just asking. :thinking:
     

    Advertisement

  2. saps

    saps Android Expert
    Rank:
    None
    Points:
    233
    Posts:
    5,092
    Joined:
    Sep 12, 2010

    Sep 12, 2010
    5,092
    504
    233
    Top Secret
    WA
    Samsung
    Give it a try
     
  3. Jacki1008

    Jacki1008 Well-Known Member
    Rank:
    None
    Points:
    18
    Posts:
    84
    Joined:
    Sep 10, 2010

    Sep 10, 2010
    84
    19
    18
    Home of the Ravens
    And here's a tip: Have things escalated to level 3. At that point,the tech will write up a feedback form and send it to the people who can make things happen (i.e. updates). That is what I did with the issue the phone had making that chirping sound when it lost/regained cell service. The techs (3) that I spoke to were really surprised there was no way to disable this audio notification. I told them there were complaints about it all over the discussion forums and then I spread the word on forums that if it was an issue for people how to call Samsung and register the issue. The issue got resolved in the recent software update. Coincidence? Maybe. But I like to think complaining loudly made a difference.
     

Share This Page

Loading...