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Support Is there a way to contact Samsung?

Discussion in 'Android Devices' started by droid928, Sep 30, 2010.

  1. droid928

    droid928 Well-Known Member
    Thread Starter
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    May 19, 2010
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    Is there a way to contact Samsung and let them know of bugs or hardware issues you come across while using their devices and they can come up with a fix? Yeah I know it probably will be a black hole of complaints that they don't do anything about but just asking. :thinking:
     

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  2. saps

    saps Well-Known Member
    233

    Sep 12, 2010
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    Top Secret
    WA
    Samsung
    Give it a try
     
  3. Jacki1008

    Jacki1008 Well-Known Member
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    Sep 10, 2010
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    Home of the Ravens
    And here's a tip: Have things escalated to level 3. At that point,the tech will write up a feedback form and send it to the people who can make things happen (i.e. updates). That is what I did with the issue the phone had making that chirping sound when it lost/regained cell service. The techs (3) that I spoke to were really surprised there was no way to disable this audio notification. I told them there were complaints about it all over the discussion forums and then I spread the word on forums that if it was an issue for people how to call Samsung and register the issue. The issue got resolved in the recent software update. Coincidence? Maybe. But I like to think complaining loudly made a difference.
     

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