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Is this malware? lock screen hijack?

Discussion in 'Android Devices' started by BrownDevil, Jul 8, 2017.

  1. BrownDevil

    BrownDevil Newbie
    Thread Starter

    This is actually for my friends Galaxy s8+
    He has no idea why but this has taken over his lock screen, and neither him nor I can find away to make it go away.
    Anyone have any ideas?
    Would rather not do a master reset.
    TIA
    Robert
     

    Attached Files:



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  2. PitCarver

    PitCarver Android Expert

    Looks like peel smart remote.
    Disable it under the app manager.
     
  3. BrownDevil

    BrownDevil Newbie
    Thread Starter

    He doesn't have that app installed.
    Thanks
     
  4. tube517

    tube517 Android Expert

    Does it have any battery booster apps, ES file explorer, or Flash Keyboard?

    Check this list if the phone has it:

    • Amber Weather Widget • ES App Locker • GO apps (of note: GO Weather, GO SMS, GO Keyboard, Next Browser) • Kingo Root • KittyPlay Wallpapers, Ringtones • TouchPal apps (TouchPal makes multiple keyboard apps) • Xender (file transfer app) • Zero Team apps (of note: Z Camera)

    These are all known apps that can put adware your phone and put unnecessary apps like that lockscreen in the picture
     
  5. Rocker1119

    Rocker1119 Lurker

    Rock1119

    I have LG K7...Do you reccomend sn app to cool down..boost..clean..etc. And whivh one? Thaks
     
  6. Leon Marco

    Leon Marco Well-Known Member

    Ask your friend to check his running apps after a reboot and make list of the ones that were not launched by him, among these will be the app that is troubling him. This used to be the best fix for me when I was a total newbie.

    And no, his mobile has not been hijacked. That just some stupid app he must've installed by mistake.
    He also does not need to do any reset.
     
    #6 Leon Marco, Jul 9, 2017
    Last edited: Jul 12, 2017
  7. tube517

    tube517 Android Expert

    I don't use any "boosters" or "Cleaners". They do nothing for your phone except make it work harder. Also, some of those apps will put adware on your phone that are sometimes difficult to remove.
     
    Hadron likes this.
  8. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    All of those cool down/clean/boost apps are scams, most are counter-productive, and a fair few are adware or data-miners. So my recommendation is "none of them".
     
    lunatic59, Dannydet and tube517 like this.
  9. BrownDevil

    BrownDevil Newbie
    Thread Starter

    Checking on this now. Will post up with results. Thanks!
     
  10. BrownDevil

    BrownDevil Newbie
    Thread Starter

    OK guys, checked for all the above mentioned suggested culprits. He has none of them installed on his phone.

    Any other guesses? o_O
     
  11. Dannydet

    Dannydet Extreme Android User

    Do a factory reset if all else fails
     
    tube517 likes this.
  12. BrownDevil

    BrownDevil Newbie
    Thread Starter

    Trying to avoid that bro.
     
  13. tube517

    tube517 Android Expert

    Does it have Clean Master or any apps by Cheetah Mobile?

    Any apps by DU (Like their battery booster app)?

    Any other cleaning, task cleaners, cache cleaning apps?
     
  14. dontpanicbobby

    dontpanicbobby 100% That Guy
    VIP Member

    Is he being pranked? That could be a wallpaper that looks like a Lock screen. Also what happens when he slides to unlock?
     
    tube517 and Phalon4 like this.
  15. Phalon4

    Phalon4 Android Enthusiast

    Have you long pressed the Home screen after swiping it to see if that's a lock screen image or not?
     
  16. BrownDevil

    BrownDevil Newbie
    Thread Starter

    He's not being pranked. There is no slide to unlock anymore. That's what I'm saying, it's screwed up. I have no ideas where it came from or how to get rid of it.
     
  17. dontpanicbobby

    dontpanicbobby 100% That Guy
    VIP Member

    I'm sticking with it being a wallpaper prank gone wrong.. Looking at that image I don't see a service provider in the upper left corner which is what you'd normally see on a lock screen. Anyway even if it's not he'll have to do is Factory reset his S8+ using the hardware buttons to make it usable again. After the Factory reset all the data will be wiped from the device and have to be reinstalled but that's better than sitting there with a very expensive paperweight.

    "Press and hold the Volume Up + Bixby + Power buttons at the same time. Release all buttons when the Phone vibrates. From the Android Recovery screen, select Wipe data/factory reset. Utilize the volume buttons to cycle through the available options and the power button to select."

    That's from Verizon Wireless but will work with any Samsung Galaxy S8+.
     
  18. BAYFISHER

    BAYFISHER Well-Known Member

    suffer living with it or be gone with factory reset.
     
  19. Shotgun84

    Shotgun84 Extreme Android User

    Have you tried AirPush detector or similar from the Play Store to see if it can find it? :)
     
  20. Shotgun84

    Shotgun84 Extreme Android User

    This could be way off here but es explorer did a similar thing to me a while a go. I have a feeling es put itself as a device administrator to be able to take over the lockscreen. It's worth checking the device administrator settings to see if somethings there that shouldn't be. However that could've been the solutions to one of the many other problems I had with my xperia so it might not work. Worth a shot though ;)
     
  21. BAYFISHER

    BAYFISHER Well-Known Member

    ITS CALLED FRP PROTECTION MODE OR RELATED ISSUE
     
  22. BAYFISHER

    BAYFISHER Well-Known Member

    looking at pic i see no errors or warnings
     
  23. Shotgun84

    Shotgun84 Extreme Android User

    My mistake. It wasn't es file explorer. It was some photo editing app (sorry can't remember the name) which set itself as an administrator and changed my lockscreen.
     
  24. tube517

    tube517 Android Expert

    Was this issue ever resolved??
     

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The Samsung Galaxy S8 release date was April 2017. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 8895 processor, and 3000mAh battery.

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