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Support Is Unfortunately The Process Com.Android.Phone Has Stopped Error A Phone Hardware Issue Only?

Discussion in 'Android Help' started by BoostMobile4, Jul 13, 2016.

?

Is this a method to up-sell more products?

  1. yes

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  2. no

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  3. maybe

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  1. BoostMobile4

    BoostMobile4 Lurker
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    i was told, Unfortunately The Process Com.Android.Phone Has Stopped Error was a phone hardware issue, not software. is it true? The phone needs to be replaced, error cant be fixed. Is this an up-sell technique or true. My phone now doesn't work at all because of constant error message dialog box.
     

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  2. svim

    svim Android Expert
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    It might help if you told us what model phone you have and which version of Android it's running.

    But offhand the first thing I'd try is going to your Settings >> Application manager, swipe over to the 'All' section, and scroll down to the 'Phone' app. Select it, tap on the 'Force Stop' button, and then the 'Clear data' button. Now launch the Phone app again to see if that error still pops up.
     
  3. BoostMobile4

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    #3 BoostMobile4, Jul 13, 2016
    Last edited: Jul 13, 2016
  4. svim

    svim Android Expert
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    Ouch. OK now I see what you mean. Hate to just abandon an ailing phone but the Sharp Aquos Crystal is selling for like $50-60 on swappa.com. I don't know how much time and effort, and money, you'll want to put into it.
    https://swappa.com/buy/sharp-aquos-crystal-sprint

    Most importantly, do you have backups of your personal data?
    Can you even get into Safe Mode at this point? I just took a peek at the user manual for your model and it doesn't appear to even refer to it. (mostly just fluff anyway).
    http://www.phonearena.com/news/How-to-enable-Safe-Mode-in-Android_id63639
    http://support.sprint.com/global/pdf/user_guides/sharp/aquos/sharp_aquos_crystal_gsg_ug.pdf
     

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