1. Download our Official Android App: Forums for Android!

Is Verizon Tech Support Really This Bad?

Discussion in 'Verizon' started by kevpan815, Aug 25, 2010.

  1. kevpan815

    kevpan815 Well-Known Member
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    81
    Joined:
    Aug 4, 2010

    Aug 4, 2010
    81
    4
    36
    Public Assistance
    Algonquin, IL
    They Suggested Using ATK 2 Fix FRG01B Battery Issues? Level 2 Tech buy the way, Level 1 guy did not know what 2 do 2 solve the problem!
     

    Advertisement

  2. johnlgalt

    johnlgalt Antidisestablishmentarian
    Rank:
    None
    Points:
    453
    Posts:
    9,415
    Joined:
    Oct 28, 2009

    Oct 28, 2009
    9,415
    1,924
    453
    Male
    Graduate Research Assitant | That part time IT guy
    3rd Rock
    You're not the first say this. It seems that more than a few VZW techs are recommending task killer programs - which is hogwash....
     
  3. UncleMike

    UncleMike Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    2,323
    Joined:
    Nov 15, 2009

    Nov 15, 2009
    2,323
    484
    163
    Central NJ
    It's a sign of poor or non-existent training, or as someone suggested in another thread, maybe they do know better, but they're just following directives from above (where they don't know better).

    I imagine there are some users manually killing tasks, who spend enough time doing so that keeping the display on for that purpose uses more battery power than the tasks they are trying to kill. It's like driving from station to station looking for the cheapest gas, only to find that what little savings you realized at the pump doesn't cover the cost of the gas used in the process.
     
  4. IOWA

    IOWA Mr. Logic Pants
    Rank:
    None
    Points:
    433
    Posts:
    8,853
    Joined:
    Dec 2, 2009

    Dec 2, 2009
    8,853
    2,370
    433
    Network Admin
    Chicago
    Ugh... Time for me to do another informational "write-up"
     
  5. Aimy77

    Aimy77 Member
    Rank:
    None
    Points:
    16
    Posts:
    52
    Joined:
    Jan 9, 2010

    Jan 9, 2010
    52
    3
    16
    Boston, MA
    When I first got my Eris I brought it back to my local Verizon to complain about battery drain issues. They took my phone to look over the settings and when I got it back they gleefully told me that they had installed ATK and Uninstaller for me. Without my consent. I promptly uninstalled them both.
     
  6. skunkpbguy

    skunkpbguy Android Enthusiast
    Rank:
    None
    Points:
    56
    Posts:
    296
    Joined:
    Dec 12, 2009

    Dec 12, 2009
    296
    8
    56
    Retail
    Springfield, MO
    With a resource like this forum, no one needs to contact Verizon 'techs'..
     
  7. Vmanisme

    Vmanisme Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    599
    Joined:
    Jun 19, 2010

    Jun 19, 2010
    599
    149
    93
    Virginia
    ive never had a tech solve any issues, usually i just suggest a fix and they say "yeah"
     
  8. eharrisb

    eharrisb Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Oct 6, 2010

    Oct 6, 2010
    1
    0
    5
    I am having recent issues with my original Droid and it having reboots. The VZ tech took one look at the phone and told me I recently (more like 6 weeks ago) update to 2.2 and did not perform a hard reset which is mandatory after any upgrade. I asked him what the hard reset process is and was inform it was a complete wipe. I could not believe that after each system upgrade you need to wipe your phone and restore it, two days later I am was still experiencing the issue and had to stop at another store who ordered me a replacement phone.

    The certified replacement phone arrived and after powering it on and syncing it Google it started to freeze and required a battery pull. Taking it to a different store in a frozen state the tech saw it frozen and pulled the battery and put it back in after it reboot he told me it was fine. I explained to him it was freezing up and unstable and while he was playing with the phone it froze up again. He told me it was software and took it out back to re-image it only to bring it back and have it freeze up again. A second tier tech came out to me to tell me that it was freezing up due to an incompatible application with 2.2 which I downloaded. I tried to explain to him I have not yet installed any apps and finally got him to agree to order a new phone. Total time at the store last night 2 hours only to have to wait two more days for a replacement, Verizon is dropping the ball with customer support.
     
  9. Thornfullessrose

    Thornfullessrose Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    840
    Joined:
    May 20, 2010

    May 20, 2010
    840
    63
    78
    Student
    Philadelphia, PA
    vzw techs arent techs at all. they are bumbs my first droid1 replacement wouldn't boot up, the lady said pull out the battery (even when i said i tried that 50 times) and put it back in and try to boot it up. obviously it wont work if i tried work! then she said she just give me another replacement. she was such a ******!

    for my third refurb the power button sunk in and only works after a ton of extreme push. the guy tells me to pull out the battery after i finally got it on and try it again then gets frustrated with me because it wouldnt come back on when i told him its extremely hard to get it on. i just said are you stupid? what did i just tell you? i swear how did you get that job and i hung up.
    they are so depended on pulling out the battery! they dont know anything. they dont know that task killers arent good for android.

    at least there are some good ones out there. like the ones who gave me a droid when i had 4 eris refurbs and a droid2 when i had like 8 droids.
     
  10. ekyle

    ekyle Android Expert
    Rank:
    None
    Points:
    143
    Posts:
    1,773
    Joined:
    Jan 5, 2010

    Jan 5, 2010
    1,773
    108
    143
    Male
    Software Engineer
    Central NY
    I've gotten the task killer solution too lol. I only call them if I'm looking for a replacement.
     
  11. iavswn

    iavswn Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    103
    Joined:
    Sep 29, 2010

    Sep 29, 2010
    103
    2
    36
    Also a sign that verizon just does not know much of anything about the products they sale.
     
  12. iavswn

    iavswn Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    103
    Joined:
    Sep 29, 2010

    Sep 29, 2010
    103
    2
    36
    :D so true.
     
  13. dawnierae

    dawnierae Android Expert
    Rank:
     #117
    Points:
    233
    Posts:
    1,261
    Joined:
    May 1, 2010

    May 1, 2010
    1,261
    875
    233
    Insurance for fancy ass resorts
    VA
    +1
    I've taught a few VZW support techs a thing or two from stuff I've learned here. They don't know how to react when a customer knows more about a phone than they do, especially when the customer is a dumb girl. :p
     

Share This Page

Loading...