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Help Issue In my HTC ONE S

Hey
I had recently got a HTC One S (T-mobile, unlocked) ....
One major issue is that the FACTORY RESET won't work ....
Tried it from the settings & from the hboot screen as well ...
The phone merely restarts .... all apps & data remains as it is ....

Secondly, the software update ....
It worked one time .... and after that whenever i try to update the software ....AGAIN, the phone merely restarts ....

Any views .... REALLy need to sort out my phone.

Thanks Already !!!
 

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