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Issue with phone rebooting

Discussion in 'Android Devices' started by Arehexes, Oct 17, 2014.

  1. Arehexes

    Arehexes Well-Known Member
    Thread Starter

    So here is what is happening, when I plug my Moto X in my wall charger sometimes it will completely shut off and show the Moto boot animation then shut off and repeat this process. At first I thought it was the wall charger, but my Nexus 7 (2013) doesn't have this issue, then I thought it was an application but I can shut the phone off and it would still (randomly) do this. So only thing I can think of is the hardware is going bad. What do you guys think?
     



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  2. doogald

    doogald Extreme Android User

    That behavior happens to my Droid Maxx (the same hardware as the 2013 Moto X) when you plug the phone in while it is powered off. It will power on to a specific state that allows you to charge the phone safely and stops the power supply when the battery nears full charge. You will see the boot logo briefly, then a specific charging animation on the display.

    Showing the boot logo could be hinting that there is an issue with the phone OS crashing and restarting the Android process, though it's odd that you don't see this at other times. I'd seen spontaneous reboots of Android like this with my phone when it was on Jellybean, but not specifically when I was charging the phone.

    I'd continue to suspect the charger or the cable. Use the stock charger that came with the phone first, and the cable that came with it. If the problem still happens, then I'd try another 1 amp charger and another USB cable. If it still happens, then I would plan a factory data reset, meaning backing up photos and videos and resetting the phone from scratch. (settings -> backup & reset).

    If it still happens after that, then I would suspect that there is a problem with the USB port on the phone.
     

Motorola Moto X (1st Gen) Forum

The Motorola Moto X (1st Gen) release date was August 2013. Features and Specs include a 4.7" inch screen, 10MP camera, 2GB RAM, Snapdragon S4 Pro processor, and 2200mAh battery.

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