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Support issues doing backup and restore

Discussion in 'Android Devices' started by hope4ev, Jul 16, 2012.

  1. hope4ev

    hope4ev Member
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    Jul 16, 2012
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    This is my first post here and really don't know where to begin, but I'll do my best.

    My friend, who relies on my translation purposes, has a Samsung Nexus S 4G. Evidently updates, battery calibration and regular shutdowns/reboots haven't been done. Now it shuts off on it's own and shows the android guy with the red exclamation point. My guess is she needs to backup everything then reset and restore. I've created a new account in google but her info for her mobile doesn't show up. Do I need to have her delete the old one? Will doing these steps of backup and restore solve these errors? I've searched forums including this one but unfortunately unable to find related issues and don't know what to call the symbol when the phone crashes.

    Advice is always greatly appreciated. Thank you in advance.
     

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  2. Petrah

    Petrah Psychotic Female
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  3. Slug

    Slug Check six!
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    Thread moved. :)
     
  4. hope4ev

    hope4ev Member
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    Jul 16, 2012
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    Sorry fellas thought i posted in the right forum
     
  5. hope4ev

    hope4ev Member
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    Jul 16, 2012
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    Isn't there any suggestions? Please let me know if I need to clarify anything or left out any details.
     
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