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Issues downloading MMS texts?

Discussion in 'Android Devices' started by reisb, Sep 23, 2014.

  1. reisb

    reisb Android Enthusiast
    Thread Starter

    Recently, when I get a group text (20 people), I get the initial notification. I goto stock messaging app, and it shows a message. I click on it and it just shows "downloading". For a long time...hours sometimes. It's not even a pic, size says 30kb.

    Sometimes it will come thru or people will reply. When they reply, I get the same "downloading". Sometimes it's fast, but lately all very slow. Then message comes through and just says "no" or something very small.

    Anyway to fix this?
     


    #1 reisb, Sep 23, 2014

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  2. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Who is the carrier and do you have WiFi enabled
     
    #2 BRAINZ2013, Sep 23, 2014
  3. reisb

    reisb Android Enthusiast
    Thread Starter

    Verizon. I've tried with wifi on and off.
     
    #3 reisb, Sep 23, 2014
  4. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Do you have the correct APN settings and are you rooted
     
    #4 BRAINZ2013, Sep 23, 2014
  5. reisb

    reisb Android Enthusiast
    Thread Starter

    Not rooted. What are correct APN settings?
     
    #5 reisb, Sep 24, 2014
  6. reisb

    reisb Android Enthusiast
    Thread Starter

    I went to mobile networks - access point names - ...only VXWINTERNET (verizon internet) option available.
     
    #6 reisb, Sep 24, 2014
  7. BRAINZ2013

    BRAINZ2013 Extreme Android User

    What other choices you have that is incorrect
     
    #7 BRAINZ2013, Sep 24, 2014
  8. reisb

    reisb Android Enthusiast
    Thread Starter

    No other choices.
     
    #8 reisb, Sep 24, 2014
  9. BRAINZ2013

    BRAINZ2013 Extreme Android User

    This is a prepaid how long did you have turned on
     
    #9 BRAINZ2013, Sep 25, 2014
  10. reisb

    reisb Android Enthusiast
    Thread Starter

    This is not a prepaid.

    Verizon Motorola Razr Maxx HD

    I've had it since release day Oct 2012.
     
    #10 reisb, Sep 25, 2014
  11. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Are you in the us or ????
     
    #11 BRAINZ2013, Sep 25, 2014
  12. BRAINZ2013

    BRAINZ2013 Extreme Android User

    It maybe time to get into a corporate store . to hear the message about CDMA and gsm .
     
    #12 BRAINZ2013, Sep 25, 2014
  13. Clementine_3

    Clementine_3 Extreme Android User
    VIP Member

    I've had this happen, using stock messenger/Verizon messenger and Hangouts. It seems to happen when I get a SMS/MMS while I'm on a call and connected to WiFi. It's seriously annoying. If I shut the radios off (airplane mode) then turn them back on it kicks the download back into action.

    You may also want to try clearing cache/data, that may or may not help.
     
    #13 Clementine_3, Sep 25, 2014
  14. reisb

    reisb Android Enthusiast
    Thread Starter

    Yes, South Carolina
     
    #14 reisb, Sep 25, 2014
  15. BRAINZ2013

    BRAINZ2013 Extreme Android User

    in the messaging app is there a message settings where you can go to uncheck or check a box with "auto-retrieve messages" ??
     
    #15 BRAINZ2013, Sep 25, 2014
  16. reisb

    reisb Android Enthusiast
    Thread Starter

    Yes, auto retrieve is checked for MMS. Roaming auto-retrieve is unchecked
     
    #16 reisb, Sep 25, 2014
  17. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Strange I think your MMS has been turned off you may want to call . this is normal with Verizon and if you search through the forums you would see that happen to many other people I have helped. Either a computer glitch or just human error but they change your account without telling you .
     
    #17 BRAINZ2013, Sep 25, 2014
  18. reisb

    reisb Android Enthusiast
    Thread Starter

    Verizon had no idea. They had me run in safe mode and I got pic text right away. Says it must be a 3rd party app. Perform backup and wipe phone and then install apps one by one. I don't really want to do that.

    Went back into regular mode and just haven't opened facebook app. So far so good...what a resource hog. Deleted some unused apps too. Enabled some stupid verizon apps that I had disabled in case it messed up texting somehow.
     
    #18 reisb, Sep 26, 2014
  19. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Watch out for the Verizon apps . since they are your carrier
     
    #19 BRAINZ2013, Sep 26, 2014
  20. reisb

    reisb Android Enthusiast
    Thread Starter

    Well they aren't the problem. Just had where I couldn't send texts again.

    It was only the Verizon navigator, tunes, vvm, and appstore.

    I'm at a loss. It's definitely apps cause works fine in safe mode.
     
    #20 reisb, Sep 26, 2014
  21. BRAINZ2013

    BRAINZ2013 Extreme Android User

    What are the apps on the device . maybe if you provide a list I can point out or if I can't someone will .
     
    #21 BRAINZ2013, Sep 27, 2014
  22. reisb

    reisb Android Enthusiast
    Thread Starter

    Thanks for trying:
    Voxer
    Uber
    1weather
    android dev mgr
    chrome (awful lately)
    clean master
    Cloud print
    crackle
    current caller id
    dialer one
    evernote
    facebook
    gmail, gmail group share
    google voice
    groupon
    news republic
    notification light widet (motorola)
    nova launcher
    opera browser
    power toggles
    qr barcode
    redbox
    redlaser
    PlayMemories Mobile (for Sony Camera wifi)
    Smart App Lock (removed but still had problem)
    Sound search for google play
    street view google maps
    taptu
    timely
    twitter
    viber
    watchespn
    Yahoo fantasy fb, finance, screen, sports
    yelp
    zedge

    Yesterday, I turned off wifi since I was out all weekend and didn't have problems. When I noticed it Friday, it was working fine, I pulled into grocery store, then it stopped sending texts and receiving. I noticed it just switched to wifi from grocery store. Wondering if it's an issue with wifi switching? Though no issues when in safe mode, so must be an app
     
    #22 reisb, Sep 28, 2014
    BRAINZ2013 likes this.
  23. BRAINZ2013

    BRAINZ2013 Extreme Android User

    I think the app play memories . it needs WiFi to show your locations and photos . let me know cause I need to find out about some others . I didn't know you had another launcher . how does this problem act with the other launcher.
     
    #23 BRAINZ2013, Sep 28, 2014
  24. reisb

    reisb Android Enthusiast
    Thread Starter

    Ok, I've removed it and am now using the standard launcher. Nova is much smoother, but may/may not cause issues. I'll try it out tonight.

    I feel like I had the "downloading" mms issue a year ago. Which was before Nova and PlayMemories, but it has been much worse lately. So I'll try it for sure
     
    #24 reisb, Sep 28, 2014
  25. tanware

    tanware Android Enthusiast

    There may be a setting to limit MMS to wifi when connected so not to use the carriers bandwidth. If this is the case then the servers/routers you are connecting too may be blocking the port required for email/mms. Probability in safe mode these enhanced features, or even an app that is applying them, is not being activated.
     
    #25 tanware, Sep 28, 2014
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