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Support Issues Getting Music on Phone

Discussion in 'Android Devices' started by asundar, Sep 18, 2012.

  1. asundar

    asundar Lurker
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    I'm having an issue getting some of the music on the phone. For example, I'll put an entire album on there, but only about half of it will show up. The Removable Disk (for the 32 gb microsd) and the regular Android folder both show that the songs are there, but they aren't showing up on my phone. Can anyone help?

    EDIT: It also won't delete what I want it to delete and won't add some songs.
     

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  2. mark77

    mark77 Member
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    Are you using google music?
     
  3. asundar

    asundar Lurker
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    I think so. I am using the Music player on my phone, you know the one with the orange headphones? If that's Google Music, then the answer is yes.
     
  4. quickaudi

    quickaudi Android Expert
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    Are the id3 tags correct? Google Music will put them in categories based on these.

    Also, try clearing data in the app and rebooting.
     
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  5. asundar

    asundar Lurker
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    By clearing, do you mean I should just go into the folders (Android and Removable Disk) and delete all the songs there?

    The ID3 tags should be correct; they play fine on iTunes and the songs are there in folders themselves, but just don't show up on the music player.
     
  6. Helloneumann

    Helloneumann Well-Known Member
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    No, system settings>apps>swipe the top bar over to all>scroll down to Google play music> open it> clear data
     
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  7. asundar

    asundar Lurker
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    Worked like a charm; thank you sir.
     
  8. quickaudi

    quickaudi Android Expert
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    No problem. Every time I add new music I go ahead and either clear cache and data for the app or I reboot. Google Music doesn't rescan your storage with any frequency, so it doesn't know you added anything.
     

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