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Support Issues regarding BYOD to MetroPCS

Discussion in 'Metro PCS' started by SummonerXI, Mar 4, 2016.

  1. SummonerXI

    SummonerXI Lurker
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    I recently got an unlocked Galaxy S5 (Verizon model), and I brought it to Metro to register with my account. After applying the correct APN settings as noted in this thread, I still have a couple of major issues.

    The first issue is voicemail. Clearly, the native voicemail application on the phone, which is connected with Verizon's voicemail settings, isn't going to work, but I was able to download Metro's Visual Voicemail application off Google Play. However, when I try to use the app, it gives me the following message:

    "We are unable to connect to the appropriate cellular network. Please check your carrier and APN settings and try again."

    I also have a similar problem when accessing MyMetro.

    The 2nd issue I have is reception. My last phone consistently had great reception (5 bars). However, with this phone, I only have 2 bars. My data also drops whenever I make a phone call, which is unusual to say the least.

    Is there anything I can do to fix these problems?

    Edit: Forgot to mention. It won't let me activate hotspot either. It says "Unable to connect. Mobile number not found."
     

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    #1 SummonerXI, Mar 4, 2016
    Last edited: Mar 4, 2016
  2. horsecharles

    horsecharles Android Expert
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    PASTE your APN here so that we can proofread / spellcheck.
    Try first WITHOUT setting any mms proxy.
    REBOOT in between changes.

    Name: MetroPCS
    APN: fast.metropcs.com
    Proxy: not set
    port: not set
    username: not set
    password: not set
    server: not set
    MMSC: http://metropcs.mmsmvno.com/mms/wapenc
    MMS proxy: 216.155.165.50:8080

    MCC: 310
    MNC: 260
    Authentication type: not set
    APN Type: default,mms,supl,admin,dun,internet

    Apn Protocol: IPv6
    Roaming Protocol: IPv4
    Bearer: not set
    mobile virtual operator type: not set


    Name: Tmo
    APN: fast.t-mobile.com
    Proxy: not set
    port: not set
    username: not set
    password: not set
    server: not set
    MMSC: http://mms.msg.eng.t-mobile/mms/wapenc
    MMS proxy: 216.155.165.50:8080
    MCC: 310
    MNC: 260
    Authentication type: not set
    APN Type: default,mms,supl,admin,dun,internet
    Apn Protocol: IPv6
    Roaming Protocol: IPv4
     
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  3. horsecharles

    horsecharles Android Expert
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    That was the first step.
    Second is where you live, be as specific as you can.
    Third could be creating online Metro account...
    Fourth could be installing Metro ROM...

    Others here could have better ideas...
     
  4. Sept1967

    Sept1967 Android Enthusiast
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    Its unlocked, but does it have all the bands needed for Tmobile signal in your area? LTE bands 2,4,12 ?

    from Verizon.....

    http://www.verizonwireless.com/smartphones/galaxy-s-5/


    LTE Band 13/4 (700/1700 MHz), CDMA/1xEVDO Rev. A (800/1900 MHz); Global - EDGE/GSM (850/900/1800/1900), HSPA/UMTS(850/900/1900/2100)
     
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  5. Sept1967

    Sept1967 Android Enthusiast
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