About two years ago, we moved from Verizon to T-Mobile. After the move, we cannot get any service at all. Text messages do not go through with 4GLTE or WIFI, calls get dropped, calls cannot be made because I am "outside of network area", my husband can't get or make calls. Evey time I call or go to T-Mobile, I am told it is my phone, so I went through 3 different phones 3 different chips, and this last time was told that I would have to get a different phone if I want this problem to stop. Why can't I receive the service I was promised and I have been paying for the last two years?! Is that too much to ask?