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Support Issues with Tab 2 after 4.0.4 update

Discussion in 'Android Devices' started by bobbydc, Nov 2, 2012.

  1. bobbydc

    bobbydc New Member
    Thread Starter

    Nov 1, 2012
    I know this update was released several months ago, I have been experiencing these issues since then. I have 2 major issues that I need resolved.

    First off, the lock screen does not work at all. I can change the settings but when I turn off the screen, wait a few seconds and turn it back on it does not show the lock screen. Same thing happens if I reboot. I know it is saving my settings but never triggers the lock screen. I have rebooted, restored to stock, used Oden to restore the latest 4.0.4 release. Nothing seems to work and I cannot find anyone out there that has had this issue. I need this working because I am traveling and don't like having my tablet unlocked.

    The second issue is I cannot connect the tablet to my computer via USB. It seems like the MTB USB Device driver is not working correctly. I have uninstalled and reinstalled Kies with all updates, did not help. This is not a huge issue since I store everything on the cloud and don't usually connect to a computer unless I am transferring large files like videos.

    I appreciate any help that can be given on these 2 issues.

    Nevermind, I was able to fix it by following a recommendation on another site. I reset the device and did not login to my google account when it booted back up. Strange but it fixed both issues at one.


    Galaxy Tab2 47 likes this.
  2. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

    Sep 3, 2012
    Glad it is now fixed and thanks for how you got things fixed.

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