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General It restarts every 15 seconds. It is virus or app or battery problem?

Discussion in 'Android Devices' started by Slim424, Jul 4, 2016.

  1. Slim424

    Slim424 Lurker
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    Jul 4, 2016
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    I am traveling now. My original battery had problems, so I brought 2 replacement batteries with me. I bought them at Amazon and They worked fine for a long time before the travel. Since I lost its charger in one hotel two weeks ago, I just used my phone to charge both batteries every night. It worked fine until yesterday. It suddenly restarted my phone every 30-60 seconds. I changed to another battery, it was the same, so I believe it was the phone. The battery still can be charged no problem.

    I remember a few days ago, my phone got a notice saying it had virus and it would damage the battery soon, so I had to download an app to clean the virus. I was in a bus visiting fjord without wifi and my connection was not very good, so I could not really download anything. In addition, I was not sure that was a scum to make me to download virus or spyware to my phone, so I turned off my phone and ignored it. For the last couple days, there were no problem. Now my phone restart every few seconds, which does not give me enough time to do anything. I can not download a virus cleaning app, or uninstall any apps. So what can I do?
     

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  2. Duckster

    Duckster Android Enthusiast
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    Had you installed any recent apps? Sometimes "junk" apps can cause those problems. I realize that this was posted over a month ago, but have you tried to reboot it in safe mode?
     

Samsung Galaxy Note 3

The Samsung Galaxy Note 3 launched in 2012 and was the company's flagship phablet. The device featured a 5.7-inch display with a 1920 x 1080 resolution, 3GB of RAM, 32GB of storage, and a 13MP main camera.

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