Before you bash me please read this. I own an HTC hero. Yes it has great apps, is very functional, and has a wonderful feel in the hand but the most upsetting part about his phone and ALL android phones is how easy they can become bricks. The phone was working great no problems. Then someone compromised my gmail account. They changed my password and password reset programs. The phone became useless. I was locked out of my phone because the GMAIL system sucks. I spent 5 days seeking help. Sprint has no android support person inside google. I finally spoke to 2 people at google 650 253 0000 and 310 460 4000. No one was able to help me. They are not "authorized to transfer people to other departments or give out contact phone numbers". The google reset password program requires you to input the most email'd address into a form... not a good feature for a PHONE! NONE OF THE INFORMATION IS STORED ON THE MEM CARD. Android does not do that??? So it's a great phone when it works. When someone hacks into your email account, your phone is worthless. I should have got the palm pre.