My phone just refuses to update. I took it into a Metro PCS mother store and the guy just wanted to get me a new phone since he doesn't know why it isn't updating. He did suggest that I delete all my apps and see if that works or a full factory reset. At the very end he says he ordered my new Stylo and then I see that I have to pay $15 plus tax???!! WTF? I am still under the one year warranty so I am not paying any money so I didn't have him order the phone. My question is, can I somehow update my phone without rooting it? Do you know which apps might be causing the error? I have over a gig of memory on the phone so that's not the problem. I tried LG's official site but no update there. I would rather not factory reset my phone because I don't want to lose all my texts and phone calls. I've tried some apps that are supposed to save it but it comes back all jumbled and doesn't really work. What options can I try before I have to resort to a factory reset? Is Marshmallow even worth the hassle?