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Jellybean to Kitkat upgrade problem

Discussion in 'Android Devices' started by mobijunkie, Oct 24, 2014.

  1. mobijunkie

    mobijunkie Lurker
    Thread Starter

    Hello Experts,

    I am using Galaxy S4 and unable to update my phone OS from jellybean 4.2.2 to Kitkat. I bought this phone from Dubai in 2013 and using in India. When I try to update software through wi-fi or Kies, it always tells me that I have latest version.

    Can anyone tell me why I am facing this problem and how can upgrade OS?
     



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  2. ironass

    ironass Extreme Android User

    Thank you for your post.

    There are currently 29 different models of the Samsung Galaxy S4 and over 2,000 different stock Samsung firmware versions, worldwide, covering 5 different Android platforms, Android 4.2.2, Android 4.3, Android 4.4.2, Android 4.4.3 and Android 4.4.4. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.

    #1 Could you post your Model number and Android version...

    To locate these, go to...

    Settings > More > About device > Model number and Android version

    This will give you the model of Samsung Galaxy S4 that you have and which Android version you are on.


    #2. Your current Firmware, (not just Baseband), version .

    To locate your current firmware version, go to the stock, Samsung, dial pad and type in...

    *#1234#

    This will give you your, "Version", details in full, usually 3 lines of information, AP: CP: CSC:, which may all be relevant.

    *** If code *#1234# has been disabled on your firmware, you can download and install, free from the Play Store, Phone Info and it will give you, under Firmware Info... PDA, Baseband, CSC, versions.


    #3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).


    Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly. :)


    For more information, see, 29 Galaxy S4 models - know yours?

    (Tip: You can go to the green bar at the top of this forum and click on, "User CP", which will take you to your User Control Panel and then select, "Edit your details", under the heading, "Your profile", on the left hand side. Here you can fill in your model and firmware under, "Current devices", in, "Additional Information". This ensures that your device details are shown under your user name on the left, in every post you make. You can update this as often as you like and will help other users immediately identify your current phone and firmware details.)
     

Samsung Galaxy S4 Forum

The Samsung Galaxy S4 release date was April 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Exynos 5410 Octa processor, and 2600mAh battery.

April 2013
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