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General Just got my phone 1 hour ago NEED HELP!

Discussion in 'Android Devices' started by bell112, Sep 19, 2011.

  1. bell112

    bell112 Lurker
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    Just got my phone today...
    turned it on and everything was working fine...
    then went to activate my sim card and the bottom of the touch screen isnt working?

    It was when I turned my phone on, I never changed any settings or anything.

    Its weird, because the rest of the touch screen works, just not the bit above the buttons on the phone :S

    Please help :(
     

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  2. rosered

    rosered Android Expert
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    Try removing the battery again and see if that reboots it and sorts out the issue.
     
  3. bell112

    bell112 Lurker
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    Thanks for the reply, but I've tried that.
    Left the battery out for a while..
    turned it on about 10 minutes ago and its still not working...
     
  4. rosered

    rosered Android Expert
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    You could try running a software repair using PC Companion or Sony Ericsson Update Service which will wipe you phone back to factory settings and hopefully resolve any software glitch.

    If this doesn't work then I would suggest returning it to you retailer/carrier for a replacement.
     
  5. bell112

    bell112 Lurker
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    How do I run the repair through pc companion?

    It says my phone is up to date and whatever... Im not really good with computers.

    and thanks for the repy/help :)
     
  6. rosered

    rosered Android Expert
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    bell112 likes this.
  7. bell112

    bell112 Lurker
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    Thanks :)
    I'll let you know if that helps.
     

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