I was on the phone the past 2 hours trying to get AT&T to send me a new phone for my Captivate. I'm on my second Captivate. The first one I bought on release day. It shut off randomly. Went back and exchanged it for a new one since I was within the 30 days. That one began to shut off randomly after my 30 days were up. It didn't shut off as often as my first one but recently I've been getting 3 shut offs a day. Called AT&T today about getting a replacement. Was on hold for a hour trying to get connected to the warranty department. Was told that they wanted to send me a new battery to make sure the battery wasn't the issue. I said that is unacceptable and explained my situation to them. Took another 45 minutes to convince them that I would like a "new" phone. I don't mind that it is refurbished as long as it looks new with no scratches or wear. My phone was in a case and had a screen protector so it looks brand new. I'll be pissed if I get one that is scratched to pieces. They told me they couldn't promise me anything. Whatever. They told me I was the first person that had reported this problem which I find hard to believe by just reading this forum I can be sure that I was not the only person who reported this to them. Hopefully this "new" Captivate will not have any random shut offs and looks new. Sorry, I just wanted to vent a bit. AT&T and Samsung ruined my night. I was going to watch Netflix on my PS3 but now I have to go to bed for work in the early morning. Damn.