K 9 mail

[WillyB10]

Anyone else have a problem with disappearing K 9 mail? All emails disappeared a few days ago and when I receive mail now, read it, it disappears after a few minutes. If you have experienced the same, have you found a solution?

 

[svim]

I haven't had any problem like that using K-9 with Gmail, what mail service are you using? Have you tried logging into your mail service on a computer to see if your mail messages are still there on the server end?

 

[doogald]

Is it a POP3 or IMAP account? If it's POP3, you may have another mail client (a computer at home, say) downloading the mail. With POP3, the default action when mail is downloaded is to delete from the server.

 

[WillyB10]

Thanks, svim, I use centurylink and I have checked, I believe I see all emails on my computer accounts. Hard to be sure. The problem still persists on K9 with the new emails not remaining on the phone or tablet. Hm, funny thing, my husband's accounts did not have the same issue. Well, that puts a different spin on it.

 

[WillyB10]

Thank you, doogald, it is POP3. All accounts are set to remain on server for a few weeks. Great suggestion.

 

[svim]

OK, good that your messages are still retained on the server end. If these problems started just recently try going your phone's Settings >> Application manager, scroll down to find K-9 Mail, and select it. When the App info box pops up, tap the 'Force stop' button, then tap the 'Clear cache' button. (Don't tap 'Clear data', then you would have to set up all your Centurylink account info all over again. the cache are just temp files.) Close all that up to get back to your regular Home screen and then tap the K-9 Mail app icon to start it back up again.
But if you've had this problem for a long time now, go into K-9 Mail's Settings menus and from what you've described, go into 'Account settings' >> 'Fetching mail' menu. There are several options to check as far as how many messages to show, polling frequency, which folders to show, etc.

 

[WillyB10]

OK, good that your messages are still retained on the server end. If these problems started just recently try going your phone's Settings >> Application manager, scroll down to find K-9 Mail, and select it. When the App info box pops up, tap the 'Force stop' button, then tap the 'Clear cache' button. (Don't tap 'Clear data', then you would have to set up all your Centurylink account info all over again. the cache are just temp files.) Close all that up to get back to your regular Home screen and then tap the K-9 Mail app icon to start it back up again.
But if you've had this problem for a long time now, go into K-9 Mail's Settings menus and from what you've described, go into 'Account settings' >> 'Fetching mail' menu. There are several options to check as far as how many messages to show, polling frequency, which folders to show, etc.[/QUOTE

Thank you, svim. I have actually uninstalled, reinstalled, uninstalled and again reinstalled. The problem persists. I downloaded a different mail app and it retains the emails just fine. Strange phenomenon. I guess I'll use something else until K 9 works for me again.

 

[doogald]

Thank you, doogald, it is POP3. All accounts are set to remain on server for a few weeks. Great suggestion.

Is there any chance you can set up the account as IMAP? In other words, does the server support IMAP? I believe that would be a great solution going forward.

 

[svim]

Centurylink doesn't appear to 'officially' support IMAP so there is that to consider. But since the OP has already found a viable solution using another mail app I don't know how much this needs to be drawn out.
http://internethelp.centurylink.com/internethelp/email-server-settings-1.html

 

[WillyB10]

Thank you both, indeed IMAP is not an option. For now I'll just wait and see. I have contacted the developer, but not heard back.