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Keep losing network access

Discussion in 'Android Devices' started by mccordm, May 30, 2017.

  1. mccordm

    mccordm Lurker
    Thread Starter

    When I am home or at gfs house, I have no problem using wifi to connect to the Internet. But when I am away from those places, I frequently get the "You are offline" notice when I try to access the Internet. I have both wifi and mobile network enabled, so if there is no wifi, it should automatically connect to the mobile network, right? I can still make/receive calls and texts, so why can't I access the Internet? If I restart my phone, then it works for awhile, but then it always reverts to not accessing the Internet again.
     



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  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    If you have your phone set to always scan for open networks, it will drop the mobile data while it tries to connect to any network it sees.
     
  3. KingOfTheNet

    KingOfTheNet Well-Known Member

    If you are, for example, in the car and your WiFi is not anywhere near you, your phone will connect to your mobile network (4G). But unless you aren't paying for a mobile data plan or you have rooted and modified your phone software incorrectly, I don't see any other reason why your phone doesn't switch to mobile data after losing WiFi connection. Here are my questions in an effort to help solve your problem.

    1) Have you tried or successfully rooted your phone.
    2) Do you have an active mobile data plan
    3) Do you drop your phone alot? If so, that can lead to internal hardware damage, specifically to your situation, to the WiFi and cellular data chip.

    Cheers!
     
  4. mccordm

    mccordm Lurker
    Thread Starter

    I turned off "Wi_fi Scanning" under "Improve Accuracy" -- do you think this will do it?
     
  5. mccordm

    mccordm Lurker
    Thread Starter

    1) No -- have never rooted a phone, nor tried to
    2) Yes, I have T-Mobile unlimited
    3) Haven't dropped this one yet. Dropped my old LG V-10 two or three times when I had that, but I always use pretty decent cases. My phones are usually pristine -- just like they came out of the box -- when I switch to a new one. All except my Note 3, which I dropped into the toilet. LOL... And even that still worked, just had one of those moisture-detector stickers triggered.
     

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The Samsung Galaxy S8 Plus release date was April 2017. Features and Specs include a 6.2" inch screen, 12MP camera, 4/6GB RAM, Exynos 8895 processor, and 3500mAh battery.

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