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Keyboard burnt onto screen :(

Discussion in 'Android Devices' started by KING LUFF, Mar 1, 2012.

  1. KING LUFF

    KING LUFF Well-Known Member
    Thread Starter

    Hi,

    Has anyone else had any problems with screen burn?

    For the last week each letter / character on the stock keyboard has burnt into the screen and is visible throughout browsing, apps, games and video. I'm just wondering if this would be covered by manufacturers warranty and how i would go about reporting it!

    Not a massive issue but a little bit annoying1

    Thanks,
    :D
     



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  2. SeattleYanksFan

    SeattleYanksFan Android Expert

    This should definitely not happen. Get a replacement.
     
  3. hurricane630

    hurricane630 Well-Known Member

    Yep, you have a year manufacture warranty. get it replaced
     
  4. KING LUFF

    KING LUFF Well-Known Member
    Thread Starter

    Thanks, i'm just calling the customer care line now

    The UK number is 0330 SAMSUNG (7267864) if anyone else has come to this thread with the same problem :rolleyes:
     
  5. KING LUFF

    KING LUFF Well-Known Member
    Thread Starter

    Sweet,

    5 minute call and it's all sorted. Repaired phone in 2 weeks
     
  6. HTCTundaBow

    HTCTundaBow Well-Known Member

    Hmm. This is not an isolated incident. The screen was burned on a Gnex in the Verizon store. Here's a pic. It's all over the scrren, but I circled the main part.

    [​IMG]
    [​IMG]
     
  7. stenzor

    stenzor Android Enthusiast

    Well it's to be expected for a display model so that's not really an issue. Im assuming op is not using a display model though
     
  8. pastafarian

    pastafarian Pâtes avec votre foie

    Get it replaced...obviously! I didn't even know "burn in" was possible with AMOLED. Good luck withe the replacement!
     
  9. artman540

    artman540 Android Enthusiast

    My Fascinate had really bad burn in. You have to remember amoled is very similar to plasma.
     
  10. HTCTundaBow

    HTCTundaBow Well-Known Member


    Not trying to seem like the ass who posts bad shit about a certain phone, but none of the other display phones had a burned screen.
     
  11. stenzor

    stenzor Android Enthusiast

    That just means that the customers who came around and played with the other phones didn't leave it on a single image without any screen time-out. Or maybe it was the employees' fault.
     
  12. drdoom

    drdoom Android Expert

    No, AMOLED and plasma screens are very prone to image burn; LCD displays are not.
     
  13. dgold82

    dgold82 Well-Known Member

    Yep, my Dinc had terrible burn in before I replaced it with the Gnex. I'm a little worried about the on screen buttons now with the Gnex but I haven't noticed anything yet on my phone. Got both on launch day.
     
  14. stenzor

    stenzor Android Enthusiast

    Yes i know.. that's what i said
     
  15. Tim K

    Tim K Android Expert

    Also, AMOLED screens apparently also have 'temporary' ghosting. Is that what you are seeing? If so, it should go away in a short time. If you are getting true burn-in, which you shouldn't, get a replacement. It is not surprising that a demo phone in a store that sits on display for 10hours would have burn in. As pointed out earlier, LCD is immune, but plasma and AMOLED are susceptible to burn in.
     

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