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Keyboard not responding

Discussion in 'Android Devices' started by mahers, Jan 10, 2013.

  1. mahers

    mahers Android Expert
    Thread Starter

    Ok, so my wife insisted on a phone with a physical keyboard so I got her the Strat 2. She likes it and it's pretty smooth, but lately, the keyboard doesn't respond. The default keyboard is set to SwiftKey, which I love on my Razr Maxx. Even if she switches from the virtual one to the physical one, nothing responds. She types, but nothing appears in the text box. I turned off SwiftKey and made the stock keyboard the default, but it still won't work. A reset will only work temporarily, but that's annoying to do all the time. (On a side note, despite her demand for the physical keyboard, she rarely uses it! Go figure.)

    Does anyone have any suggestions for a fix?
     



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  2. AresRising

    AresRising Newbie

    Hardware: Does the keyboard light up when you slide it open? If not, there may be a loose cable inside the phone, which should be an easy replacement from Verizon.

    Software: When you say "reset," do you mean restarting the phone or a factory data reset? If you haven't done a factory reset, back up any data (I use MyBackup from the Play Store - http://goo.gl/BUIw4 - and even paid for the full version ;) ) then try that first. If the keyboard still doesn't respond, I'd take it back to Verizon, demonstrate the issue, and tell them what you've done to attempt a fix.
     

Samsung Stratosphere 2 Forum

The Samsung Stratosphere 2 release date was November 2012. Features and Specs include a 4.0" inch screen, 5MP camera, 1GB RAM, Snapdragon S4 Plus processor, and 1800mAh battery.

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