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Support Kies doesn't recognise SGS2 and USB mount wont work

Discussion in 'Android Devices' started by jboy1987, Jun 4, 2011.

  1. jboy1987

    jboy1987 Newbie
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    I have got two problems, maybe related.

    1. The Kies software (don't think I like it) cannot connect to the SGS2. I have tried to reinstall the drivers from within kies. Win XP SP3.

    2. [Solved] Impossible to mount USB storage so I can transfer files from PC to phone. Settings -> Wireless&Wifi -> USB Tools -> Connect USB mass storage to PC. It gives me the error "Connect USB cable". But of course. I connect the cable and cancel the kies thing by pressing home button. Then enter the menu again like above, this time with the error message "USB is connected. Remove the cable." WTF? It cannot mount wether the cable is connected or not. Solution: Settings -> Wireless&Wifi -> USB Tools -> Connect USB mass storage to PC. Message: "Connect USB cable". So do that without cancelling the prompt.

    Thanks in advance.
     

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  2. lotus49

    lotus49 Android Expert
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    When you get the "Remove cable" message, just remove the cable as instructed, press the connect button and then it will instruct you to connect the cable.

    That's what happens on mine anyway.
     
    jboy1987 likes this.
  3. jboy1987

    jboy1987 Newbie
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    Ahh, ok, you have to actually select this prior to connecting the cable.
     
  4. kenny39

    kenny39 Lurker
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    On wireless Kies when I connect why will my photos not appear? Only appear as blank icons. The videos, texts, call logs etc all appear as normal.
     

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