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Kies Error during update

Discussion in 'Android Devices' started by irfan88, Sep 5, 2011.

  1. irfan88

    irfan88 Newbie
    Thread Starter


    I bought myself a Galaxy S i9000 last night. I installed the latest version of Kies 2.0 on the PC. after I connected my phone to the PC, it asked me for an update to JV5 version of gingerbread and when I hit update, the update got downloaded but wouldn't get installed as kies shuts down giving this error message.

    Problem Event Name CLR20r3
    Signature 01 gt i9000.exe
    signature 02
    signature 03 4e13ef03
    signature 04 Firmware UpdateAgent.Common
    signature 05
    signature 06 4e13ef03
    signature 07 1fd
    signature 08 0
    signature 09 System.IndexOutOfRangeException
    OS Version 6.1.7600.
    Locale ID 1033
    Additional Information1 0a9e
    Additional Information2 0a9e372d3b4ad19135b953a78882e789
    Additional Information3 0a9e
    Additional Information4 0a9e372d3b4ad19135b953a78882e789

    I tried uninstalling and reinstalling kies, disabling firewall and antivirus but no luck. I am unable to update my phone. Please help me out.:(

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  2. wobble99

    wobble99 Member

    Have you previously installed any software from any other mobile phone manufacturer? I know for a fact that some Sony Ericisson software replaces the low-level USB drivers on windows which stops many other USB devices connecting.
  3. irfan88

    irfan88 Newbie
    Thread Starter

    No. I have not installed any mobile softwares on my PC. However, for the internet connection, I don't use a LAN or a router connection. Instead I use a data card (thumb drive) internet connection (wireless). is that creating a problem.

    Please help me out.
  4. wobble99

    wobble99 Member

    I assume your 3G dongle will need driver software which also may be interfering with your phone. Many modern USB devices do not work well together I have found.

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