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Support Kies issue Galaxy S3 edition: Your device does not support software upgrading via Kies

Discussion in 'Android Devices' started by kkalll, Jun 29, 2012.

  1. kkalll

    kkalll Member
    Thread Starter
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    Jun 29, 2012
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    Hi guys, thats my first post here :)

    So i bought the S3 couple of days ago.

    When I swiched it on it said that there is an software upgrade but then something messed up and the message disapeared and never came back.

    I decided to upgrade it via Kies but now it says that "Your device does not support software upgrading via Kies".

    Any thoughts on this?

    Im having the cell standby issue and I wanted to check if this upgrade will make something about this
     

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  2. Shotgun84

    Shotgun84 Well-Known Member
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    Whatever he said.
    Cambridgeshire, England
    Welcome to the forum kkalll and thanks for joining.

    Honestly I'm not too sure why a lot of people get that error with kies, it's just not a very good program. You could buy two identical phones from the same shop and one would work with kies and the other wouldn't.

    You can manually do the ota update again though. If you go to setting, about device, software update, it will search for the update again and should install.
     
  3. kkalll

    kkalll Member
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    Jun 29, 2012
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    Thank you for your answer!

    I tried to manually check for the update in the about phone menu but it keeps stating that there is no updates available.

    Thats why i tried to do it via Kies.

    Do you have an idea if this update fixes the cell standby battery drain issue?
     
  4. Shotgun84

    Shotgun84 Well-Known Member
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    Whatever he said.
    Cambridgeshire, England
    I had the problem with the original firmware and the updated lf2 firmware but now I'm running a custom Rom based on lf6 and my cell standby is only at 11% so it would appear that the bug is firmware related.
     
  5. kkalll

    kkalll Member
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    I managed to update it manually after couple of tries now.

    And it is not fixing it, my battery drains as fast.
     
  6. erwingle

    erwingle Member
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    Jun 23, 2012
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    can you help us with a step by step guide on how you installed that custom rom?

    thank you :)
     
  7. SUroot

    SUroot Well-Known Member
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    It will not. The bug is frameworks related which although it is in the firmware, Samsung have not acknowledged the issue.

    FYI it is not real drain just a miscalculation of values. See my signature.
     
  8. kkalll

    kkalll Member
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    Ok, now all we can do is wait for Samsung to make a move, right?
     
  9. SUroot

    SUroot Well-Known Member
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    If you're rooted, there are files that can be replaced (quite easily) that change teh reporting values to something more accurate.
     
  10. kkalll

    kkalll Member
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    Jun 29, 2012
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    Im not rooted, so hopefully they will release a fix.
     
  11. kayst

    kayst Well-Known Member
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    Austin, TX
    I have ordered this phone from Verizon but am getting worried about this Kies program. I have no idea what that is (never had a Samsung before) and don't really want to have to install it on my computer. Is it required for some reason for this phone, or just something extra that I can do without?
     
  12. Shotgun84

    Shotgun84 Well-Known Member
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    Whatever he said.
    Cambridgeshire, England
    Kies is Samsung's official firmware update program. It has always baffled me why it is so poor as Samsung phones are so good. I seriously wouldn't let kies put you off though as this phone is awesome and there are better ways to update your firmware.

    Edit: if you choose to update by other methods such as Odin the only reason you need to install kies is to install the drivers to connect your phone to the pc.
     
  13. SUroot

    SUroot Well-Known Member
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    Hopefully. As per my signature, its reported to Samsung
     
  14. kkalll

    kkalll Member
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    Yea I saw that you reported it. :)
     
  15. kayst

    kayst Well-Known Member
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    So Samsung doesn't do OTA updates? That seems stupid. Even on Verizon? Never heard of Odin either, guess I'll go look it up.
     
  16. Shotgun84

    Shotgun84 Well-Known Member
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    Whatever he said.
    Cambridgeshire, England
    I forgot to mention that. OTA updates is an option.
     
    kayst likes this.
  17. komputer

    komputer Member
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    Just got the gPhone S3 a few weeks ago. Just learning it.
    KIES is good for editing the phone contacts, to back them up to the 'puter, etc. I like the fact that I can edit the phone contacts, save them to the cell, and then back them up to the pc, ie save to pc.
     
  18. komputer

    komputer Member
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    My gPhone S3 does not have that. You lost me at ABOUT DEVICE.
    Has Settings, About device, and not the rest. I do have System update before About Device under Settings

    but also get the same error when running KIES, your device does not support software upgrading via KIES
    At this time it is not that important to me
    running on Sprint, usa
     
  19. ExNihil

    ExNihil New Member
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    Sep 11, 2012
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    Well, you guys are actually doing alright. I cannot get Kies to talk to my S3 at all, I just get "This device is not supported by Kies 2". Support's response was just, well Kies supports S3, so that didn't go very far. I managed the upgrade OK, rather expensivley, via G3 but I would like to backup and edit my contents, stuff like that, it seems that at least one of you actually did this. How?
     
  20. Ballymoss

    Ballymoss Well-Known Member
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    Have you tried turning off Windows Firewall, then connecting the phone?
     
  21. ryancalif

    ryancalif Well-Known Member
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    Kies doesn't work for me either - same error message. Kies Air, on the other hand, does work.

    Honestly, doesn't really bother me too much as I can get my updates OTA, right?
     

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